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Arts Management and Technology Lab

Current
Podcasts & Interviews
Reviews
Reports
All Research Tracks
Engagement
Marketing & Social Media
Fundraising
Artificial Intelligence
Augmented & Virtual Reality
Blockchain
Inclusion
Data Collection & Analytics
Management
CRM Systems
Sustainability
About
Mission, Impact & Values
Staff
Current Contributors
Past Staff & Contributors
Tools
Contact
June 30, 2026
Arts & Culture, Audience Engagement, Community Building, Design, entertainment
Cosmo Wang
Immersive Live Music Concerts: How Silence Wang ...

How do you create an audience experience that drives not a one time purchase but a fan for life? Live concerts need to consider creating immersive worlds that engage fans before, during, and after their 2 - 3 hours in the space. This article uses a case study to unpack exactly how to to expand IP and build a world that creates a career sustaining model.

Immersive Live Music Concerts: How Silence Wang Uses World-Building to Transform the Audience Experience
June 22, 2026
Artificial Intelligence, creative industries, Digital Futures, entertainment
Raven Fischer
Toward Smarter Opponents: Rethinking AI in ...

Turn-based games often rely on scripted opponents that are predictable, exploitable, and strategically limited. Through case studies from Final Fantasy X and Pokémon Trading Card Game Live, this article examines how current game AI falls short of creating engaging tactical experiences and explores whether more intelligent, adaptive opponents could improve player enjoyment and game design.

Toward Smarter Opponents: Rethinking AI in Turn-Based Games
June 2, 2026
entertainment, Research, Surveys, Audience Engagement
Staff Researcher
The Price of Loyalty: Analyzing Consumer ...

In Part II, this research moves from market context and prior literature to empirical analysis and actionable strategy. While Part I established the streaming landscape, reviewed existing research on Gen Z and millennials’ consuming behavior, Part II presents findings from the online survey and interviews with industry experts. Synthesizing these primary insights with our secondary literature review, we identify what drives and what undermines the subscriber loyalty among 18–34 age group, and conclude with six recommendations for Roku across its SVOD, FAST, and AVOD platform ecosystem.

The Price of Loyalty: Analyzing Consumer Behavior in Streaming TV, Part II
May 26, 2026
entertainment, Audience Engagement, Strategy, Research
Staff Researcher
The Price of Loyalty: Analyzing Consumer ...

This study examines what drives loyalty among 18-34 age streaming consumers. The problem we looked to solve through our study is how Roku can better reach older Gen Z (18-24) and younger millennials (25-34) and retain them, beyond an initial one-time acquisition. This is especially relevant in an age where streamers are continually competing with each other and other media companies for the consumer's attention. Part I analyzes the conceptual groundwork for our research, tracing the evolution of the streaming market, reviewing prior literature on Gen Z and millennial viewing habits, and introducing our mixed-methods research approach. Part II of this research will present the empirical findings, industry interview insights, and final analysis and recommendations for Roku.

The Price of Loyalty: Analyzing Consumer Behavior in Streaming TV, Part I
April 29, 2026
Artificial Intelligence, Education
Hales Wilson
Byte-Sized Culture: Between the Algorithm and ...

Artificial Intelligence (AI)  is already reshaping how children learn — in private schools, public classrooms, homeschool environments, and museum galleries. The question is no longer whether it will arrive, but who controls it and who benefits.

Byte-Sized Culture: Between the Algorithm and the Classroom: AI, K–12 Education, and the Cultural Institutions Caught in Between
Jess Bergson
January 25, 2017
Research

White Paper Wednesday: RFID Technology in Museums

Jess Bergson
January 25, 2017
Research
White Paper Wednesday: RFID Technology in Museums

Take a look back at our research on using RFID technology in museums to engage visitors.

Tagged: white paper, RFID, emerging technology

Comment
Justin Gilmore
January 20, 2017
Interview, Policies

Advocating For The Arts: Yes You Can

Justin Gilmore
January 20, 2017
Interview, Policies
Advocating For The Arts: Yes You Can

Is your organization ready to stand up to support the future of the arts in our nation? Here's what you need to know.

Tagged: public policy, Policies and Practices, Cultural policy, National Endowment for the Arts

Comment
Kathleen Grennan
January 19, 2017

Event Ticketing Made Simple through Brown Paper Tickets

Kathleen Grennan
January 19, 2017
Event Ticketing Made Simple through Brown Paper Tickets

Planning an event always looks easier than it is. Brown Paper Tickets makes event ticketing easy and simple for artists and arts managers.

Source: https://www.brownpapertickets.com/services.html

Tagged: tickets, events marketing, Marketing, Arts Presenters

2 Comments
Jess Bergson
January 11, 2017
Apps, Interview

Technology to Automate a Production Manager's Workflow

Jess Bergson
January 11, 2017
Apps, Interview
Technology to Automate a Production Manager's Workflow

Kick off the new year learning from some productivity pros.

Tagged: productivity, automation, apps, project management, Theatre, Opera, Dance, Management, time management, communication

Comment
Sophie Auffret
January 7, 2017
Interview

What's On Your Phone, Linnéa Mellander?

Sophie Auffret
January 7, 2017
Interview

Check out what apps are on Linnéa Mellander of NEW INC's phone.

Tagged: WOYP, apps, app

Comment
Seggen Mikael
January 3, 2017

Google AdWords: What is it and How Does it Work?

Seggen Mikael
January 3, 2017
Google AdWords: What is it and How Does it Work?

Seggen Mikeal gives arts managers an introduction to the benefits of Google AdWords and common pitfalls to avoid when using the tool.

Source: https://www.flickr.com/photos/colalife/15489666542

Tagged: advertising, Google Adwords, Google, arts marketing

Comment
Kathleen Grennan
December 24, 2016
News & Announcements

Happy Holidays and New Year from AMT Lab!

Kathleen Grennan
December 24, 2016
News & Announcements

Check out our top 5 most popular posts from 2016. From all of us here at AMT Lab, we wish you a wonderful holiday season! 

Tagged: Letter from the Editor, #tbt

Comment
Drew Porter
December 23, 2016

7 Technological Behaviors On AMT Lab's Naughty List

Drew Porter
December 23, 2016

Check out the 7 egregious behaviors on AMT Lab's naughty list this year

Tagged: Marketing, augmented reality, location based, location based content, email marketing, emerging technology

Comment
Justin Gilmore
December 20, 2016

Let’s take a trip to the future...

Justin Gilmore
December 20, 2016

Justin Gilmore gives a sneak peak into to the future of must-have CRM features.

Tagged: CRM, CRM systems, artificial intelligence

Comment
Peixiao Liu
December 15, 2016
Data, Marketing, Social Media

Getting Started on Location-based Social Marketing for your Organization

Peixiao Liu
December 15, 2016
Data, Marketing, Social Media
Getting Started on Location-based Social Marketing for your Organization

Emma Liu gives readers an update on her location-based social media marketing research. 

Tagged: marketing, location based, location based content, arts organizations, social media marketing

2 Comments
Wei Wei
December 13, 2016
Apps, Audience Engagement, Community Building

What on Earth is The Hubble Cantata?

Wei Wei
December 13, 2016
Apps, Audience Engagement, Community Building
What on Earth is The Hubble Cantata?

AMT Lab Contributor Wei Wei investigates the creative decisions and technological challenges behind the first large scale, Virtual Reality musical performance experience.

Tagged: VR, Current, art meets tech, case studies, classical music

Comment
Justin Gilmore
December 8, 2016

The evolution of Artful.ly

Justin Gilmore
December 8, 2016
The evolution of Artful.ly

Justin Gilmore sat down with Artful.ly's Director of Product Management Selena Juneau-Vogel at Fractured Atlas to understand more about the tool and the impact it has on customers.

Source: http://www.thebluediamondgallery.com/tablet/c/customer-relationship-management.html

Tagged: CRM systems, arts management, software

Comment
Sofia Stucchi
December 6, 2016

How Will Museums Use Video Streaming?

Sofia Stucchi
December 6, 2016

Sofia Stucchi looks at video streaming and what impact it may have on how museums share their content with the world. 

Tagged: video streaming, Video, video platforms, Museums and Tech

Comment
Sofia Stucchi
December 5, 2016

An Arts Manager's Ultimate Guide To Using Social Media Buttons

Sofia Stucchi
December 5, 2016
An Arts Manager's Ultimate Guide To Using Social Media Buttons

Sofia Stucchi walks us through the best buttons to help an organization derive more value through social media platforms.

Source: https://pixabay.com/en/social-media-media-social-facebook-419944/

Tagged: social media marketing, Marketing

1 Comment
Wei Wei
November 30, 2016
Analytics, Marketing, Social Media, Data

Research Update: Navigating Digital Analytics for Social Marketing

Wei Wei
November 30, 2016
Analytics, Marketing, Social Media, Data
Research Update: Navigating Digital Analytics for Social Marketing

AMT Lab contributor Wei Wei gives readers a detailed look into her digital analytics research.

Tagged: Current, digital marketing, Facebook Insights, social media analytics, Google Analytics

Comment
Anna Okuda
November 29, 2016
Community Building

Connecting Communities Through Howlround's World Theatre Map

Anna Okuda
November 29, 2016
Community Building
Connecting Communities Through Howlround's World Theatre Map

Howlround is connecting the theatre community through their interactive maps. 

Tagged: Theatre

Comment
Kathleen Grennan
November 22, 2016

4 Technology Tips to Make the Most of Your Thanksgiving Weekend!

Kathleen Grennan
November 22, 2016
4 Technology Tips to Make the Most of Your Thanksgiving Weekend!

AMT Lab Chief Editor Katie Grennan gives some quick technology tips to help make the most of your Thanksgiving weekend! 

Tagged: Thanksgiving, technology

Comment
Jess Bergson
November 21, 2016

Emerging Technologies in the Arts

Jess Bergson
November 21, 2016

AMT Lab recently presented at the National Arts Marketing Project Conference. Check out our key takeaways from our session.

Comment
Mandy Ding
November 18, 2016
Review

10 Arts Marketing Tips to Fuel Change In Your Nonprofit

Mandy Ding
November 18, 2016
Review
10 Arts Marketing Tips to Fuel Change In Your Nonprofit

Ready for some change? These 10 tips from this year's National Arts Marketing Project Conference will leave you ending the week feeling inspired.

Tagged: arts marketing, NAMPC, National Arts Marketing Project, digital marketing, audience engagement

1 Comment
Kathleen Grennan
November 16, 2016
Arts & Technology

The Beginning of the End of Ticket Bots?

Kathleen Grennan
November 16, 2016
Arts & Technology
The Beginning of the End of Ticket Bots?

Ticket Bots have received significant media attention in recent months due to their impact on the hit show Hamilton's accessibility and the impending legislation that might criminalize bot users. AMT Lab contributor Katie Grennan gives readers an update on her ticket scalping research.

Tagged: ticket scalping, ticket bots, art meets policy

Comment
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Featured
Immersive Live Music Concerts: How Silence Wang Uses World-Building to Transform the Audience Experience
June 30, 2026
Cosmo Wang
Immersive Live Music Concerts: How Silence Wang Uses World-Building to Transform the Audience Experience
June 30, 2026
Cosmo Wang
June 30, 2026
Cosmo Wang
Toward Smarter Opponents: Rethinking AI in Turn-Based Games
June 22, 2026
Raven Fischer
Toward Smarter Opponents: Rethinking AI in Turn-Based Games
June 22, 2026
Raven Fischer
June 22, 2026
Raven Fischer
The Price of Loyalty: Analyzing Consumer Behavior in Streaming TV, Part II
June 2, 2026
Staff Researcher
The Price of Loyalty: Analyzing Consumer Behavior in Streaming TV, Part II
June 2, 2026
Staff Researcher
June 2, 2026
Staff Researcher
The Price of Loyalty: Analyzing Consumer Behavior in Streaming TV, Part I
May 26, 2026
Staff Researcher
The Price of Loyalty: Analyzing Consumer Behavior in Streaming TV, Part I
May 26, 2026
Staff Researcher
May 26, 2026
Staff Researcher
Byte-Sized Culture: Between the Algorithm and the Classroom: AI, K–12 Education, and the Cultural Institutions Caught in Between
April 29, 2026
Hales Wilson
Byte-Sized Culture: Between the Algorithm and the Classroom: AI, K–12 Education, and the Cultural Institutions Caught in Between
April 29, 2026
Hales Wilson
April 29, 2026
Hales Wilson

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Arts Management & Technology Laboratory

Carnegie Mellon University, John C. Heinz College III

4800 Forbes Avenue

Pittsburgh, PA 15213