Three “How to…” Lists, One MuseumNext Conference, and a Letter to Museum Directors on Why Museum Websites Fail

The Guardian’s Culture Professionals Network reveals some of the best advice, best practices, and best tips from the arts management community.

1) 18 tips for managing your arts and heritage staff

2) How to recognize, prevent and deal with burnout in a creative job

3) 10 social media tips for arts organizations

And now, the international museum conference you must register for early! MuseumNext is Europe’s conference on social and digital media for the museum sector. For the third year in a row, registration to MuseumNext reached capacity long before the two-day conference rolled around this past May. Interested latecomers were placed on a waiting list.

What is the event about?

- Coverage of the hottest topics and technologies from the digital side of museums

- Packed schedule: keynotes, multi-track conference, workshops and more

- World class speakers and fresh perspectives from museums across the globe

- Unbeatable atmosphere: hundreds of museum geeks, networking and meet ups

- Great value: catering throughout the day, rewatch presentations online after the event and free high speed wifi.

This year’s conference was in Barcelona, Spain, with over 350 delegates from 34 countries across the globe. The topic of discussion: what’s next for museums? Speakers on this year's program included Nancy Proctor of the Smithsonian Institution (mobile strategy and revolutionary practices in museums), Tijana Tasich and Elena Villaespesa of the TATE (online metrics), Allegra Burnette of the MoMa (the Mobile Museum), and many other notable and forward-thinking figures in the museum world. To view videos of these lectures, visit MuseumNext's Facebook page.

The MuseumNext website is loaded with hot topics and insightful discussion in the arts management field. To get a feel for the scope of the content discussed, check out these articles:

• Why most museum websites are terrible (at achieving mission)
• What's Your MET?
• Google+ and the Museum
• Social Commerce and the Museum
• and the presentation, Rethinking the Museum for the Digital Age

[embed]http://vimeo.com/25552335[/embed]

Playing by the Rules: Creating a Social Media Plan

Your organization has been using social media for some time now. But does the staff know all rules? How to handle and respond appropriately to negative comments and criticism? What they can and not write on the organization’s page? How to fix errors in posts without compromising the integrity of the content the public has already shared on that post? Are employees allowed to “friend” your organization using their personal accounts? How do you ensure your brand image is enhanced, not threatened by social media usage throughout the organization? A comprehensive, widely-circulated social media plan can eradicate these issues and guarantee all employees understand the procedures, policies, rules, and expectations for using social media to promote the organization’s brand.

A good social media policy will provide clear guidelines as to what staff should and shouldn’t do when posting and interacting with the community on a day-to-day basis, freeing them up to think more strategically. It’s also likely to help leadership feel more comfortable with the less-formal nature of social media by letting them establish boundaries for its use. -- from the Nonprofit Social Media Policy Workbook

If you do not have a social media plan, you are surely not alone. However, given this year’s projected estimate that Facebook will exceed 1 billion users and Twitter, 500 million, it’s time to protect what this SIZEABLE population has access to- your brand, your image, and your Facebook wall.

Above all, a social media plan is a LIVING document. As your organization experiments with trending social media platforms, faces new challenges, expands its presence online, or changes its online branding, the social media plan must reflect that growth. Below are guidelines, best practices, and resources to help you clearly define your social media objectives and policies in a complete and effective social media plan. And to clarify, an effective social media plan is not one that controls and restricts participation, rather, facilitates and encourages an open relationship with the public. I’m talkin' 24/7 PR.

1) Meet your new best friend: The Nonprofit Social Media Policy Workbook April 2012 (scroll down the page and click "Download the Report"). Download it. Swear by it. Love it. Be best friends with it forever. Thank you, idealware and Balance Interactive.

2) Determine if your social media plan will address policies for internal social media use (expectations for employee-to-employee use), procedures regarding proper usage and maintenance for PR purposes, and/or community guidelines for participation.

3) Facebook, Twitter and Linkedin are the Big 3. If your organization employs one or all of these, be certain the plan includes specific guidelines for each platform.

4) Video blogs, written blogs, podcasts, wikis, community forums, and on and on and on…these need to be considered as well. Perhaps the plan is not as developed for these various platforms, but nonetheless, expectations for their usage should be made clear if your organization/brand is the subject.

5) RESIST THE INCREASINGLY ATTRACTIVE URGE TO COPY AND PASTE YOUR PLAN, especially when you realize your organization not only uses the Big 3, but also has a YouTube, Pinterest, Tumblr, and Wordpress account…

As Chris Boudreaux, a social media consultant said:

What is important are the differences that are unique to your particular organization and circumstances, and should be based on your business outcomes and how you conduct your business. Just don't copy everyone else's policy and put it in your database of procedures.

6) TRANSPARENCY. How public are we talking? Will the entire world have access to this document (like the Smithsonian Institution and NPR have done), just your Facebook community (as AARP has done in its "Company Information" section), or will it be an internal document for office staff only? Knowing who will receive this information will determine the language you use and the direction you take with it.

7) Regardless of how public the document will be to the outside world- INTEGRATE IT. It should not be considered an isolated document. I’m going to be bold and take a wild guess that at least ONE person on your staff has a personal Facebook account, just one…Your organization's social media users need to know what is considered appropriate and inappropriate to say in reference of the organization, what copyright issues they may face when posting photos, when they can post things that are “off message” and who can friend whom. The social media plan should be included in the organization’s employee handbook- HR and the legal departments should be involved in making this document come to life, too.

8 ) What to say, what to say. The language you use should be clear, as this is a guide for staff and perhaps, the public. For a few examples on strong and clear language in a social media plan, check out this post from Nonprofit Tech 2.0’s blog.

9) Enjoy this cartoon/graphic by Rob Cottingham depicting the process of creating a social media plan.

10) Look at examples of social media policies (213 organizations listed here). Read social media plans that are inclusive of all social platforms. Read plans and guidelines that are specific to blogging or Pinterest. Browse plans of organizations of a similar size and much larger size, of a similar audience and larger audience, and of a similar or completely different mission. While copying and pasting their plan into your own template serves no one, referencing a model will make you aware of things you hadn’t considered, including policies you agree/disagree with and procedures you admire.

Let employees know what is expected of them regarding social media usage. Let the public know what the organization's expectations are for the social media pages themselves and for participation. Keep everyone in the loop, out of trouble, and participating-- with a social media plan.

Six Ways Arts Organizations Can Improve their Facebook Advertising

Guest blogger Erik Gensler is the President of Capacity Interactive, a digital marketing consulting firm for arts organizations. This fall Capacity Interactive is hosting Digital Marketing Boot Camp for Arts Marketers, a 2-day conference October 25-26 in NYC. Conference topics include: Marketing the Arts with Video, Mobile Marketing, Writing for the Web, Online Fundraising, and the topic of this blog post: Facebook Marketing. More information at http://www.dmbootcamp4arts.com

I'm calling for a moratorium on boring Facebook ads for the arts. As arts marketers, we have amazing products to sell -- live arts that provide moving experiences to audiences every night. We have beautiful sets and costumes, sexy dancers, and attractive actors. But what do most performing arts Facebook ads look like?

Headline: Show I've Never Heard of

Stock Production Photo

Come see <Show I've never heard of> at< theater I like>.

Starts April 5th. Tickets start at $25.

Snooze. We could do much better. Here are six tips to improve your Facebook advertising.

1.) Set goals. Before you begin, set goals for your campaigns. These can include things native to Facebook like: drive sharing, build fan base, drive event RSVPs, drive video views, etc. or drive visits to our website. One campaign can’t do everything to pick two to three goals and focus. I tend to think you can be most successful driving the native Facebook functions such as sharing, video views, RSVPs, etc. These are the easiest to track on Facebook and what the new ad formats are designed to do. I've also ran many campaigns that take users off of Facebook to a website. As Facebook builds more advertising options to keep users on Facebook and track their interactions, I think there are more benefits to running those types of ads.

Then review your advertising reports often. You can see what is working and what is not. Pause and replace the duds. Also make sure to closely watch for frequency. If your average frequency for any ad approaches 10 then you need to replace it to fight fatigue.

2.) Highlight benefits, not features. I see far too many Facebook ads laden with features and with zero benefits. Features are much less interesting. Features would include: At xxx theater, performances begin 4/25, comfortable seats. They are useful, but benefits make far more compelling ad copy. Strong quotes provide great benefits. "The most brilliant ballerina of her generation" or "You don’t just see an Ailey performance, you feel it." Tell a story. Build excitement.

3.) Use imagery that captures attention and change it frequently. As I mentioned earlier, we have the benefits of beautiful sets, costumes, sexy dancers, and attractive actors. For our dance clients, the Facebook posts that get the most interaction are ones with shirtless men and dancers in super-human poses.

Have your designer alter the images so they capture attention. Try adding borders or bright background colors. Or try to crop out the image and put it on a white background so it pops.

Also, if you ever ran a good ad on Facebook, you know your click-through rate (CTR) lasts only a couple of days. The only way to keep your CTR high is to keep your images fresh. So create lots of ads and rotate them often.

4.) Tighten your language. Is the language as tight as can be and under 90 characters? If not, cut nonessential words. Keep sentences short. Use active voice. Posts with fewer than 250 characters see about 60% more engagement

5.) Micro Target. Facebook allows you to slice and dice your audience in many different ways. Say, for example, that you are promoting the musical White Christmas. Determine all of the potential audience groups: people who like classic movies, people with kids, people who like Irving Berlin or his contemporaries, people interested in musicals, people who like tap dancing, etc. Then create unique ads for each interest with headlines that will grab their attention. For people with kids the headline should be "Family Holiday Entertainment" for those who like tap dancing "A Tap Dancing Delight," etc. It is best to create at least two headlines for each interest group to start. The more versions the better.

6.) Take advantage of the new ad types. There are many types of ads you can run on Facebook. The two types of ads I think are most useful in selling performances are:

• Stories to build up your likes. This just shows the name of your organization and the name of a friend who likes it. Social ads, ones with the names of friends attached, get far more clicks than non social ads. Target these ads to friends of your current fans. Make sure to add the demographic targeting on top of these ads to target the type of audience you are after. For one client we only target college educated women over 30 since we know they purchase 80% of tickets.
• Page Post ads. These allow you to select a recent post and promote it as an ad. This is the only way to get videos into your ads without purchasing a premium sponsorship (which starts at $25,000). Just save your video on Facebook and create a post about it. Then go to the ad interface and select your organization as the target, choose "a specific post on your organization," then choose the story you want to promote from the dropdown. Voila, a video ad. The other advantage of these types of ads is that users can like, comment, and share the ad. When a user “shares” your ad, you get thousands of endorsed impressions. Also consider RSVP ads where you build an event on Facebook and the call to action is for users to RSVP.

Want to learn more about Facebook advertising? Don’t miss the half day session on Facebook Marketing at Digital Marketing Boot Camp for Arts Marketers, October 25-26 in NYC. More information at http://www.dmbootcamp4arts.com.

Let's Talk About Tumblr: Part 3 [mini-nar]

Tumblr is one of those platforms I love to talk about - and this mini-nar is for those who love it too. I've got cool tricks and tips, but this mini-nar moves are a pretty good clip. If you haven't seen our other posts on Tumblr, maybe check those out before you watch this. We discussed the arts communities possible shift towards Tumblr, some of the recent updates, and last week - in the second part of this series - we had a mini-nar on the basics of creating a Tumblr. If you feel you've got all that down, here's a lesson in really engaging a Tumblr audience. http://youtu.be/HAqAO0VgukA

Newsweek and Anderson both have great Tumblrs, and I was excited to feature them this week. Call Me A Heinzer is a hilarious Tumblr (and personal fave, as Tech in the Arts is an initiative from the Master of Arts Management program of Carnegie Mellon University's Heinz College).

If you or your arts organization have a Tumblr, please let us know! Write a comment! I'd love to see what you're doing!

How much are you worth to Facebook?

Now that Facebook is going public (reluctantly, due to a Federal Trade Commission rule) and is releasing financial statements we actually know how much money Facebook is making off of us:  about $1.21 a quarter according to Techcrunch.  This amounts to around $4.84 a year per user average.  This figure is of course only part of Facebook's income portfolio as it makes money off of advertising, investments, and licensing.  At times like these it is important to remember that Facebook is not ours, it is run for the profit of the shareholders.  The dozen or so iterations of Facebook that have been implemented over the last eight years have all had modifications that were put in place to maximize data mining and advertising sales. A worthwhile re-read at a time like this was done by a former blogger for this site.  Here are links to Amelia Northrup's social media analytic series:

http://www.technologyinthearts.org/2011/05/the-art-of-social-media-analytics-part-1/

http://www.technologyinthearts.org/2011/06/the-art-of-social-media-part-2/

http://www.technologyinthearts.org/2011/06/the-art-of-social-media-analytics-part-3/

Let's Talk About Tumblr: Part 2 [mini-nar]

If you haven't heard about Tumblr, you haven't been reading Tech in the Arts. Tumblr just announced they will be including ads in their service soon, and has been making waves in the news. We've talked about the use of Tumblr for the arts communities, the latest updates to Tumblr, and now we're proud to present a mini-nar on how to use Tumblr. New technology can seem prohibitive, but this mini-webinar is designed to show you how simple Tumblr can be, and how other arts organizations are utilizing Tumblr. http://youtu.be/m8fT-RJhizc

Featured Tumblr blogs include SFMOMA, February 30th Productions, and Cave to Canvas.

Part 3 of our "Let's Talk About Tumblr" series will be posted next friday - but in the mean time, how are you using Tumblr? Is your arts organization reaching out to the community on Tumblr? Tell us about your success (or failure!)

Motion-Capturing Conductors, Pianos & Landmines, and Facebook & Twitter Symbols

A roundup of my favorite applications of arts and technology this month: 1) Music and Gestures: Capturing the Movement of Conductors

In “The Maestro’s Mojo,” Daniel J. Wakin of the New York Times interviews Alan Gilbert, the music director of the New York Philharmonic. The article discusses the importance of the conductor's form, gesture, and physical presence during a concert, breaking down the essential components of each movement: right hand, left hand, face, back, lungs and brain.

What is most revealing, not to mention beautiful, is the motion-capture sequence and interactive demonstration of Gilbert’s movement and gestures while conducting. Even if you view the interview with the sound on mute, the digital simulation of Gilbert conducting is worth your time. Captured in this digital transformation is the grace, the lines and the precision of a conductor at work. The digital transformation is both a work of art in itself and a fascinating study of the movements that perhaps, so nuanced, evade even the most cultivated and experienced concertgoer.

[embed]http://www.http://vimeo.com/40095898[/embed]

2) Pianos and Landmines

Did you catch this story earlier in the month? It’s about Marian Bechtel, a 17-year-old finalist in the 2012 Intel Talent Search competition. Bechtel presented her invention of a low-cost minesweeper that uses sound waves to detect explosives. A pianist, Bechtel applied her knowledge and expertise on the logistics of sound wave travel in music, to that of determining the location of land mines. Though her minesweeper prototype did not win her first place in the competition, Bechtel’s inspirational and innovative discovery is one that spans the fields of science, engineering, technology, warfare, humanity, and music- the juxtaposition of melodic beauty and peace, with war and destruction.

[embed]http://www.youtube.com/watch?v=nGW2qAHLJCc[/embed]

3) Not about music, but some good news about Facebook and Twitter Logos!

And last but certainly not least, proof that those little, cute, perfectly-square Facebook and Twitter symbols DO, in fact, generate traffic to the organization’s respective pages. According to a study conducted by the global consulting firm, Accenture (shout out to Technology Planning and Implementation),

Accenture found that, in the U.S, about a third of TV viewers have liked a show’s or brand’s Facebook page or tweeted about what they saw on TV after seeing one of these logos.

This implies that a television viewer, if not using his/her computer at the time the advertisement is viewed, will "like" or visit an organization's Facebook or Twitter page after the fact. If that is the case, are the benefits of including the logos in your organization's e-mails and correspondences with patrons even greater? Furthermore, the study indicated

…11% of viewers scanned a QR code while watching TV.

Given what we know about QR code usage in the US, and its slow-to-catch-on-if-ever status, 11% is a surprisingly high number.

Moral of the story? Be sure to include those Facebook and Twitter symbols in every e-mail blast, online correspondence, and virtual newsletter. Your Facebook or Twitter presence is important. Inserting the logos in an e-mail is quick, free (monetarily) and according to what you probably already knew and is now confirmed by this study, a crowd-pleaser. People will click, Tweet, post, Retweet, and follow.

Cash Mobs

According to Public Radio International, the first Cash Mob was started by a writer and engineer from Buffalo called Chris Smith to counter the growing culture of discounting (couponing and deals from Living Social as well as other deal sites).  Now in over a dozen cities in the United States and Canada Cash Mobs are getting significant media attention.  Organized online, the suggested rules are relatively simple and are centered around the concept that the business must be a local one and that a non-discounted product must be purchased for $20 or more by each member of the cash mob.

Cash mobs are most frequently organized through social media and can be found under the Twitter hashtag #cashmob  or on Facebook under cashmob and your city.  As of the international cash mob day last March 24th, 2012 Cash Mobs have been organized in 32 states and two Canadian provinces.  Growth of this movement has been swift with new cities joining cash mob lists every week and is sometimes linked with a buy local campaign.

The goals of many of these cash mobs are to save a local business who's sales have been low.  By all indications there has not yet been a cash mob for a theater or museum but it is only a matter of time.  As cash mobs are supposed to be social activities they would be well suited for many arts settings.  The social media context for these activities have made them extremely easy to measure metrics on as each cash mob elicits numerous check ins and photo posts.  The incentive for participation in these activities is a sense of community support.  Non-profit arts organizations are fundamentally community organizations ergo the arts should be obvious beneficiaries of this movement.  If anyone knows of a successful cash mob for an arts organization, please comment with the results and links if possible!

BMW Tate Live: An Online Space for Performance Art

On March 22nd, Jérôme Bel, a french choreographer and dancer, performed in an unknown room at the Tate Modern to an equally unknown audience. Odd as it may seem, there was not a single audience member present in the room. Those who were watching the performance were watching it online, inhabiting a newly unveiled virtual space called the BMW Tate Live: Performance Room. “The BMW Tate Live: Performance Room is an innovative series of performances broadcast viewable exclusively online around the globe, as they happen.”

It is the outcome of “a partnership between BMW and Tate, which focuses on performance, interdisciplinary art and curating digital space.”  Jérôme Bel’s performance was the first in a series of five online performances that will run through July, featuring the work of artists Pablo Bronstein, Harrell Fletcher, Joan Jonas and Emily Roysdon.

The idea of an exclusively online performance is perhaps more innovative than the technology being used to showcase it, a Youtube channel and a single camera. Catherine Wood, the Tate’s curator of Contemporary Art and Performance, explained in article on Artinfo that they wanted to transmit the work in the “simplest means” and a single camera essentially acted as the “fourth wall” of the performance space.

Additionally, the integration of Twitter, Facebook, and Google+, allows the audience to write comments during the performance and later pose questions to the curators and artists. This allows for the creation of a virtual audience that is connected in real-time through reactions, thoughts, and the Twitter phenomenon, hash tags (#BMWTateLive). Access to these real-time reactions from around the world truly is phenomenal and wouldn't be possible in a traditional setting. The trade-off, however, could be the evolution of an audience that tweets more than it sees, and comments more than it listens.

When asked by Artinfo on whether this online medium may take something away from a live performance, Catherine Wood replied that there has already been much debate “about how much performance documentation is the work and how much it is a record of the work.” But she added that “Live-ness is inherently mediated by technology in the world we live in now. There will always be a place for just a person in a room and a live audience, but I think this is part of the evolution of performance art that we can't ignore."

http://www.youtube.com/watch?v=kf77fzBOoNo

For those afraid of testing the niche waters of contemporary performance art, the increased accessibility and chance to experience an unfamiliar genre through YouTube cannot be ignored. A few swells of interest, a little online momentum, and the waters of performance art will seem a lot less murky or impenetrable. As of the 4th of April, Jérôme Bel’s performance has been viewed 862 times, but that doesn't take into account the number of people who watched it live.

In order to participate in the ongoing conversation, a viewer must to tune into the Tate's website or YouTube channel as the performance is being broadcast. Since the remaining performances are scheduled to take place at 20.00 hours (London), they will be most accessible to audiences in North America (~15.00 hours) and Europe (~21.oo hours), with the exception of a few arty insomniacs in Asia (~1.00 hours). But for those who may be asleep or at work, each performance is archived and uploaded to YouTube.

The next performance is scheduled for April 26 and features Pablo Bronstein, an Argentinian artist who uses “architectural design and drawing to engage with the grandiose and imperial past of the built environment.” In his performance, Bronstein “will work with up to ten dancers to create a baroque trompe l’oeil stage set that exaggerates the perspective within the Performance Room.”

If time permits, tune in to BMW Tate Live for Pablo Bronstein! You may lose your sense of perspective, but find a deeper understanding and appreciation for performance art. If time doesn't permit, don’t miss out on the opportunity to watch these performances on YouTube at a later date.

Pinterest 101 for Arts Organizations [mini-nar]

Pinterest is the latest and greatest in social media, we've talked about it before, and it just reached 10 million unique hits in a month, the fastest independent website to ever attain this lofty title. Every blogger with access to a data set out there is looking at the demographics of Pinterest, but what can a visually based social media do for your organization? This Mini-Nar is going to take a look at some of the basic functions of Pinterest, as well as how some arts organizations are maintaining and utilizing their Pinterest accounts. http://youtu.be/JZKgsWlU6Uk

Check out these Pinterests from the video: the San Francisco Museum of Modern Art, the San Francisco Ballet, the Arts and Business Council of Greater Philadelphia, and Lionsgate Be Fit. Some of the demographic data I referred to came from Tech Crunch.

What do you think? Is Pinterest something you'll consider using - or do you already utilize it? Comment on this post and let us know!

Speaker Series' Spotlight: Chad M. Bauman, Director of Communications for Arena Stage at the Mead Center for American Theater

On February 10th, the Master of Arts Management program at Carnegie Mellon University will welcome Mr. Chad Bauman, Director of Communications for Arena Stage at the Mead Center for American Theater to speak as part of our Speaker Series. His presentation, Confessions from an Arts Marketer – Learning from the Past, Looking Toward the Future, will highlight the worst practices in the field, what can be learned from them, and how to move beyond them. I recently chatted with Chad and talked Tweet Seats, fire in the belly, and what he wished he had known about the field from the very beginning…

Elizabeth @ Technology in the Arts: You’ve held top, senior positions as the previous Director of Marketing and Communications for Americans for the Arts and now as Director of Communications for Arena Stage. You’ve clearly figured it out. But even so, what’s the one piece of advice you wish you had received before entering the field?

Chad Bauman: I am very thankful for my education from CalArts in Producing and Theater Management. But I would have to say…I wish I had learned how to get stuff for free. When you are first starting out, it’s how good are you at convincing people to give you stuff for free- advertising space, promotional opportunities…it’s absolutely critical for smaller companies; you have to do it really well.

E: Now, with all the social media networks out there, it must be easier to get recognized and make connections with those who CAN give you stuff for free.

C: Earlier on, it was super controversial for arts organizations to be on social media; they didn’t understand what the value would be. It also used to be a smaller company could distinguish itself on social media, but now there is a lot more clutter. Being on social media is an exceptional way to get free promotion, but now you have to compete with everyone else out there.

E: So I have to ask, in your opinion, which is the better platform to get a message out and to get attention, Twitter or Facebook?

C: I’m liking Twitter more and more. It’s the most efficient platform. It began with Friendster, then MySpace, then Facebook. I think Facebook use is on the decline and Twitter is on the incline. It’s more of a conversational tool.

E: How about audience members Tweeting during a show? Tweet Seats?

C: You have to be careful; you have to find a balance with Tweet Seats. There was a case where a theater established Tweet Seats for a show, but the resident writers of the production were never consulted and they were not on board with it.

E: What are you more in favor of then, Tweet Seats or post-experience Tweeting?

C: I am more in favor of post-experience Tweeting. You can’t get the full experience if you are on your phone, you’ll miss something. You can miss the most crucial detail, especially in a very nuanced performance. There are many other ways to invite conversation about a production.

E: For those of us logging in hours on online job boards and stalking career services on an daily basis, what are the qualities you look for as Director in a potential employee or intern?

C: Fire in the belly. By that I mean, a person who is internally motivated. I’m not sure you can teach it. They want to do a great job and are motivated by wanting to do a great job. You can teach skills, but you can’t teach internal motivation.

E: In particular to marketing?

C: I look for people who are not afraid to take risks, calculated risks, but risks nonetheless. You have to be willing to take a risk in an entrepreneurial spirit.

E: We, my fellow job and internship seekers, thank you for that advice! I don’t want to take up too much more of your time, so one last question. In a recent blog, I looked at the changing face of America over the next four or five decades and its shift to a minority-majority population. How can visual arts or performing arts organizations expand their audience to reflect this change?

C: First, it’s about programming and community outreach. At Arena Stage, we go out into the community, to churches, to schools, to make personal relationships. You can communicate to younger demographics about your organization’s activity and productions using technology tools. But it’s about programming. Marketers are very good at targeting a specific demographic and figuring out what tools to use. But regardless of the tool, there has to be an interest in the production or the organization’s mission.

You can read more about this Speaker Series event on the Master of Arts Management Speaker Series' website, discuss arts marketing with Chad on his blog, and find further information about the Master in Arts Management (MAM) program on the Heinz College webpage.

Interview with Chad Bauman conducted and condensed by Technology in the Arts contributor, Elizabeth Quaglieri.

Are you really my friend? The Facebook Portrait Project

I went to elementary school with her- confirm request. He is the son of my mom’s friend from work- confirm request. She’s a friend of a friend that also likes Amos Lee, Portland, Maine and the Peggy Guggenheim Collection in Venice, but we’ve never actually met- confirm request. The word “friend” is now synonymous with Facebook and its meaning has been redefined to incorporate relationships formed as loosely as in the situations above. Regardless of how intimate your real world relationships are with your newest virtual “friends,” they receive the same amount of information and become privy to the innermost private details of your life through your Facebook activity, statuses and photos.

Yes, you can “poke” others on Facebook, but Maine photographer Tanja Alexia Hollander, has discovered through her own Facebook friendship odyssey that Facebook cannot replace human interactions

Social media has become a fundamental part of our society in the 21st century. Its convenience allows us to instantaneously communicate and share a level of intimacy with those we know well and many we don’t know at all. Despite its presence in our lives today, social networks cannot replicate human interaction. It is arguable, however, that the online environments we’ve created and the resulting reduction of human interaction have an impact on our relationships.

Since the beginning of 2011, Hollander has embarked on a journey to meet (some for the first time) and photograph all 626 of her Facebook friends, traveling across the state, country and world to reach them in their most intimate and private space: their home. Hollander’s photographic and personal journey grew into the project and upcoming exhibit “Are you really my friend? The Facebook portrait project.”

More than just an exploration of virtual social networks and humans’ dual existence in a cyber space and physical, real world space, Hollander’s project and exhibition explores the evolution and modern-day role of formal portraiture, the meaning of home and the future of human interactions and American culture in an increasingly virtual world.

My project is an exploration of friendships, the effects of social networks and the intimate places we call home. Facebook seemed an ideal forum for this exploration. Though we are in the initial stages of understanding the effects of social networking on American culture and photography there is a pervasive feeling that it is changing our interactions with each other and building a false sense of community.

But do not misinterpret Hollander’s project or exhibition- she is neither defaming Facebook nor purging herself of it upon completion of the project. Quite the contrary, actually. As a result of visiting with and photographing each of her friends, Hollander discovered they do in fact pay close attention to her life online and wanted to follow up about what they saw or read. To Hollander, this gave greater merit and value to the relationships she maintains via Facebook and lessened the gap she was questioned between our simultaneous existence in cyber space and the real world.

I had the pleasure of speaking with Hollander before the holidays as she approached the final stages of preparing for the exhibition. Since her project has received wide coverage and media attention, I wanted to discuss Hollander’s relationship with social media as co-founder of the self-serving, fine arts photography studio, the Bakery Photographic Collective in Westbrook, Maine. As a manager and artist, Hollander is in the unique position of successfully managing the studio and doing so with a great sensitivity and passion for the arts.

Hollander is admittedly still overwhelmed by the possibilities, perks and opportunities of blogging and social media, though she now considers herself a Facebook expert (and if you have been following Hollander, the project's Facebook page and photographs, you would most definitely agree).

I asked Hollander specifically about the use of Facebook as both an artist and co-manager of the Bakery Photographic Collective

Now I’m obsessed with it. I’m learning as I go. It has been a process of realization of the perks Facebook offers. It has created an audience. Facebook is really important for an artist promoting their own work. In this down economy, artists can’t rely on galleries for sales- that model is shifting.

Hollander plans to turn her Facebook love loose on the Bakery Photographic Collective’s page once preparations for her February exhibit are complete. For Hollander, Facebook has helped her maintain 626 “friendships,” locate each person geographically and most impressively, create a virtual exhibit to complement her real world exhibit at the museum, as each of her photographed friends were asked to upload their portrait as their Profile Picture.

What started out as a personal documentary on friendship and environmental portraiture has turned into an exploration of American culture, relationships, generosity & compassion, family structure, community building, storytelling, meal sharing, our relationship to technology & travel in the 21st century, social networking, memory, and the history of the portrait.

The possibilities of Web 2.0 for artists as creators and managers promoting their work are endless- Hollander says

I am able to post work as I make it, have a dialogue with a global audience, and market - in one location.

Hollander's exhibit opens February 4th at the Portland Museum of Art in Maine.

(Photo Credit: Tanja Alexia Hollander)

The Best of 2011

As the year comes to a close, let’s take a look at what topped the charts in the art world in 2011.

1. The top 100 of the art world’s most powerful figures from ArtReview

2. The top 32 Facebook Best Practices from DIOSA Communications

3. The top 10 reasons to support the arts

4. The top 10 companies supporting the arts in America according to Americans for the Arts

5. The top 10 works of art and architecture according to Philip Kennicott for the Washington Post

6. The top Twitter topics and hashtags according to Mashable

7. The top global topics, statuses, sports teams, music, articles and the like shared on Facebook (for all the locals: the Steelers obviously made the cut) according to Mashable

8. The top 50 not-for-profit executives according to the NonProfitTimes

9. The top 15 museums in the world according to the Huffington Post

10. The top 10 private museums worldwide

We here at Technology in the Arts look forward to sharing with you new technological advances, best practices and trends in the upcoming year!

Social Media Analytics are totally.awe.sm

Its not often that one comes across a company named awesome. Perhaps, companies fear the mighty implications of cool contained in those two syllables. Yet, one San Francisco based start-up has accepted the challenge of living up to those expectations by putting forth an awe-some value proposition. “awe.sm is the leading platform for companies to harness social data. We measure how social marketing like Facebook posts and Twitter updates leads to meaningful outcomes, like signups, purchases, and other business goals.”

Space

True to their URL address, their work is totally.awe.sm because they are helping developers, marketers, and organizations effectively monitor and measure their social media and marketing campaigns. While awe.sm has been around for the past two and a half years, the company recently made headlines because it received $4 million dollars in funding from the Foundry Group, and it plans to use the money for further development and expansion of its social data monitoring platform.

SPa

Besides its additional services that are tailored towards marketing professionals and developers, awe.sm helps an organization in two ways; through optimizing their sharing and understanding their fans.

Space

Firstly, awe.sm can help further an organization’s social media strategy through individually tracking each post that uses awe.sm’s url shortening code. By tracking each tweet or post individually, an organization can learn about the type of posts that attract web traffic, the optimal time for posts, and the actual monetary returns on social media campaigns. It is this last measure on returns that really differentiates awe.sm from other social media tracking tools because awe.sm lets “publishers analyze just how much a Like is worth to them.”

While Awe.sm’s tracking tools have been Facebook centric in the past, they have recently “evolved to include other social networks like Twitter and developed a more sophisticated set of APIs that allows content publishers more insight into who is Liking and Sharing their posts on Facebook, and who among those converts to paying customers for the content publisher.” Hence, organizations can now use awe.sm to track their posts on Twitter as well as Google+ along with gauging the monetary value of their social media campaigns on each of those sites.

Secondly, awe.sm enables an organization to visualize its social media sharing pattern through some very nifty graphics, which can help an organization identify its influencers, the people who can sway public interest towards a particular product or cause. An example of these graphical and interactive interfaces can be found at VIPLi.st, which is “a fun visualization of the data awe.sm tracks for Plancast.”

                                   

While awe.sm is geared towards for-profit organizations, not-for profit organizations can still gain some valuable insight into social media analytics. Awe.sm’s capabilities could be used for fundraising, where organizations could track the kind of posts that are leading to the highest ROIs, shares, signups, and clicks. Moreover, awe.sm would also be very useful  in determining which social media channel (Facebook vs Twitter vs Google+) is most effective in connecting and conversing with followers or fans.

And for those interested in learning more about social media analysis, the awe.sm team runs an interesting blog, in which they provide valuable insights into the world of social media along with some great advice on social media strategies, industry predictions, and best practices. Awe.sm also holds webinars for those interested in learning more about the application of their social media platform.

The world has become a sociable place, at least as far as online sharing, liking, and conversing is concerned. And organizations should be careful not to overlook social media analytics because, in essence, they provide insight into people’s emotions, which is a very powerful and influential piece of information for any organization in any field.

Earlier this year, Technology in the Arts wrote a three part series on The Art of Social Media Analytics and with companies such as awe.sm, these analytics truly become an art form because awe.sm’s tools are able to create a compelling and powerful visual story around a set of clicks, retweets, plus ones, and likes.

If Facebook were a country, it would be the world’s 4th largest.

So here are a handful of hints, best practices and basic strategies, as compiled from Heather Mansfield’s blog Nonprofit Tech 2.0: A Social Media Guide for Nonprofits, to maximize the power of Facebook in order to connect with this entire population that is literally, just one click away.  Holiday bonus: if you are searching for a special holiday gift for that certain culture vulture or arts manager, consider Mansfield’s recently published how-to guide for not-for-profits titled, Social Media for Social Good. The perfect stocking-stuffer, this comprehensive guide details all the best practices, exemplar not-for-profits and step-by-step instructions (including handy checklists) for building your not-for-profit's online presence and brand- be it a website, an online newsletter, your "Twitter voice," a Flickr account, a YouTube channel, text-to-give technology, tablet applications, etc.  

1. Who is the face of your Facebook? Your Facebook page is as good as the social media manager behind it. Creating and maintaining a successful Facebook page (the rewards of which are plenty- Mansfield’s research highlights the direct correlation between the rise of online giving and the rise of social media) depends on the effort and efficiency of the person managing it. Read Mansfield’s blog entry on the 11 qualities of an effective social media manager to be sure your Facebook page is in the best hands possible.

2. Conquer the laggards. Still trying to convince certain skeptical colleagues that this “Facebook thing” is not just a fad? Collect, organize and present to these latecomers the statistics on social media usage (start with a digestible, easy and straight-forward approach, perhaps the video featured above), the trends with rising generations and the shift toward online giving. Still not buying it? Show them what other not-for-profits are doing on Facebook. If you do not join the Facebook community, you are doing your organization a great disservice by becoming less competitive and visible in the not-for-profits sector.

3. You must give some to get some. "Like" other not-for-profit’s on Facebook and engage in activity on their page, with sincerity and moderation of course. Comment on status updates, "like" new posts and respond to news, questions, and comments posted. Not only will you benefit personally from interacting with another not-for-profit and its cause, but by engaging on its wall, you promote your own organization, brand and Facebook page, encouraging Facebook users to explore more about you.

4. Share the love. When updating your own statuses or posting news and comments, be sure to tag any organization you mention (if, and hopefully, they have a Facebook page). This way, your update or post is posted to that organization's wall. Just one more way to put yourself out there…

5. At the bottom of any mass e-mail or automated e-mail response, include a “Like us on Facebook” link to remind your supporters of your presence on Facebook and to give them the opportunity to stayed informed on your progress and activities.

6. Evaluate and adjust. If time after time your posts go “unliked” and your statuses “uncommented,” it is time to consider a different course of action. Facebook is not a newsletter; talk with your followers, not at them. If your Facebook community is not reacting or engaging with the content you publish, evaluate what you are sharing. Is it dead-end content? Does it encourage user feedback? Save the matter-of-fact news for your monthly newsletter and press-releases. Take advantage of Facebook as a community building tool and a platform for exchange.

7. No one likes a Chatty Cathy. Too many status updates and posts per day and that “Hide activity" option on the user's News Feed becomes increasingly attractive.

8. Register for one of Mansfield’s January webinars on successful usage of Facebook and Facebook applications (or check out the other webinars offered on hot topics such as utilizing Google+, YouTube, mobile fundraising, and Twitter).

9. Someone in the office or organization needs a smartphone and needs to be on the mobile web. It does not have to be an iPhone, but in today’s 24/7 streaming news world, it is all about being and staying connected. It is an investment, but one that will be returned as mobile and online giving become the predominant trend.

10. Stay informed. It seems as though Facebook is evolving daily. Do not miss out on the possibilities and potential of the newest features, formats, and most importantly, opportunities for your not-for-profit to expand its reach. Read blogs about the newest changes and innovations in the social media world- a great place to start is right here at Technology in the Arts.

Hope you all had a wonderful holiday!

A Visitor's Experience: The Good, the Bad and the Ugly of Smartphone Apps in Art Museums

Having the good fortune of living in Europe for a few years with many of the world’s most beloved fine art institutions in my backyard, I was pleased to test a myriad of their recently launched apps. There is much to be said for the wonderful ways in which mobile devices can enhance the visitor experience. Of course, there are also downfalls attributed to the growing pains associated with mobile. Often I was impressed, entertained, educated, annoyed, and confused – sometimes all simultaneously. Since mobile planning and implementation can be a backend-focused undertaking for museum staff, the following simply offers the perspective of a museum visitor with a smartphone in tow.

Visitors use a Davis Museum digital art museum guide. Photo credit: Dot Diva. No cell phone sign at the Louvre. Photo credit: Tom Arthur.

The Good

• BYOD (bring your own device): Mobile devices are increasing all-in-ones for just about everything. Visitors can skip the line for an audio guide because with the same (if not more robust) content available on their own familiar device, they have the distinct advantage of being audio and multimedia guide self-sufficient.
• Deeper connection: With the inclusion of video and other multimedia content, visitors are offered a closer connection to the artists. The Royal Academy of Arts did a wonderful job incorporating video interviews with Academicians in their 2011 Summer Exhibition app. To back it up, a study conducted at the Davis Museum and Cultural Center found that “on average, participants spent about 39 seconds with a work of art when viewing art without the application, and about 3 minutes and 15 seconds viewing art while using the application.”
• Dialogue: Museums are historically notorious for offering one-way authoritative information. Since most museum mobile apps are outfitted with social media tools such as Facebook and Twitter, visitors are afforded a voice to communicate with the museums (and they actually listen).
• Save and share: I still bring my sketchbook with me on museum visits for notes and doodles, but museum apps make archiving and sharing objects of interest easier to come back to when they offer a “favorite this” feature. Other mobile tools such Pinterest and Twitter hashtags also make the impact of a visit more enduring and accessible.
• Off-site relevance: Many museum apps make content valuable off-site as well as during in-person visits. For example, I dashed through Tate Modern’s Miró Exhibition in a rush, but later read about the impact of the Spanish Civil War on Miró’s work via the exhibition app while waiting to board a plane in Pittsburgh. This pared down version of a catalogue is easier to haul around and cheaper.
• “Edutainment”: Why not learn while being entertained? The Andy Warhol Museum’s DIY Pop app is a great example of experiencing both. We have a frustrated museum education staff member to thank for sparking interest in developing a way to digitally educate the public on Warhol’s silkscreen process while replicating it using our own photos.

The Bad and The Ugly

• Connectivity: Yes, a visitor may skip the line for the audio guide, but once in the gallery app download capability may be spotty since many institutions do not offer Wi-Fi (the cost of which can be a prohibitive expense). To make matters worse, the thick walls of many museums can make using a cellular network virtually impossible. If a visitor can access their cellular network, many multimedia rich museums apps can be data gluttons, especially for foreign travelers out of their network area.
• No phone/camera policies: I’ve become a pro at the art of looking like I’m texting someone, when in fact I’m taking prohibited photos and spreading them on Twitter and Facebook. Some museums are finding it difficult to strike a balance between preventing copyright infringement and fully embracing the use of mobile technology. With apps like “Cards,” you can understand the dilemma of wanting to encourage word-of-mouth marketing while not irresponsibly promoting the dissemination of images not in the public domain. But, as a staff member of the Royal Academy of Arts pointed out to me: “If all the 50 people who came through in the last two hours went home to their Facebook and their Flickr, posted photos of this fantastic place with comments, think of the social media publicity. Think of the viral marketing.” Institutions like the RA are well positioned to proactively ask for artists’ permission for visitors to use and spread images of their work online.
• Slow take-up: Tech savvy visitors who would enjoy a mobile option for museum content consumption are likely a little bummed that art museums tend to lag in mobile innovation. It’s hard to blame museums for not leading the way. Shelley Bernstein, chief of technology at the Brooklyn Museum admits on the museum’s blog that: “[W]e don’t have a large audience for our app.  In the galleries on any given day...you’ll see very few visitors pulling out smartphones.” There is a significant demographic gap between the typical museum goer and smartphone owner. Yet, since it is predicted that mobile web browsing will outpace Web browsing on desktop computers by 2015, expect to see a jolt of further mobile enthusiasm from museums on the horizon.

Around the Corner

For individuals such as myself, who are certain their value as a human is inextricably tied to the use of a smartphone, 2010–2011 was an especially great time to be wondering the galleries of Tate Britain, Tate Modern, The Royal Academy of Arts, The Louvre, and more. These institutions’ fledgling apps are a solid start to their entree into mobile tech. In the near future, (especially with the help of new culturally focused app developers) I’ll be excited to see the use of image recognition (a copyright nightmare), mobile transactions (e.g. tickets, membership, gift shop purchases), and the further adoption of augmented reality. Am I asking for too much, too soon? After all, I’m about a step away from expecting my iPhone to wash my dishes if I throw it in the sink. Isn’t there an app for that?

Author Bio

Ashley Paulisick completed her master’s degree in Art Business at Sotheby’s Institute of Art in London in 2011. Her dissertation, titled “The Impact of Mobile Technology on Art Institution Visitor Experiences,” took her to some of the world’s most prestigious art museums, including Tate Modern and Pittsburgh’s own Andy Warhol Museum.

Ashley has also worked in arts administration and as a painter under the “pen” name Ashley Cecil. You can read about and see her work at www.ashleycecil.com and find her on Twitter at @ashleycecil.

13 Social Media Infographics Every Marketer Needs to See

Happy Friday! What’s everyone doing this weekend? Perhaps you’re saddling up to head to Louisville for the National Arts Marketing Project Conference. The conference starts tomorrow and goes through next Tuesday the 15^th – in which case, enjoy the conference! If you can’t make it to Kentucky this weekend, a lot of the conference will be online. Three sessions will be streaming live and archived as webcasts if you miss them. The conference will also be accessible via twitter with hashtag “#nampc”. The National Arts Marketing Project (NAMP) offers resources year round on their website to help your arts organization be better marketers. One of these is their newest ebook, 13 Social Media Infographics Every Marketer Needs to See.

The first in a series of free publications, 13 Social Media Infographics Every Marketer Needs to See is an accessible and enlightening tool for those interested in social media marketing. The publication covers the history of marketing channels, basic tips for social media usage, and then moves on to more complex topics like the demographics for each social media website. If you're looking for a way to make sense of all the social media out there, this is a great starting point.

Technology in the Arts also has a lot of great social media resources, including how to analyze your success, tap into that prized demographic, and important current trends. How is your organization using social media to be better marketers?

Building online community: sketchcrawl.com

Seven years ago Enrico Casarosa, an artist working for Pixar went on a pubcrawl. He writes that the spirit of community inspired him to create a community for visual artists that he called Sketchcrawl. The first Sketchcrawl happened in 2004 in over 20 locations in six countires. Since then, there have been 33 Sketchcrawls and the event has grown to almost a hundred locations in over 20 counties and now has a website sketchcrawl.com.  The community now has over 3000 members and is still growing.  At first, only Enrico was moderating, but Sketchcrawl has since grown to have numerous other worldwide administrators organizing participation and the community has strong leadership in both Asia and Europe as well as in North America.

A Sketchcrawl is a day predetermined thoughout the world, where artists young and old, professional and amateur pledge to sketch for anywhere from 20 minutes to 8 hours.  The results of the event day are posted online for the whole worldwide community to see.  There are  some true gems in these online galleries. Participants speak of both the reward and difficulty of committing to draw for an entire day.  They recount the lucidity that comes from a full day of observation and moving from subject to subject.  They also comment on the difficulty of focusing their attention for so long. Side by side, these artists are creating a community through a shared experience and their love of art. Alongside their peers the collection of images lead us through a sense of movement throughout the day and objects and people that once were ignored as mundane become visible and interesting.

This community, built through a mutual love of the arts, is a strong sign of the growth of the arts online and should give the arts community at large hope for the future in the face of declines elsewhere.  The next Sketchcrawl is on January 21, 2012.  It is easy to sign up and there are also multiple social network sites for the community at large and for individual city groups.

Art Meets Technology in New York City

For many of us in the arts community, especially in cities that feature a wide variety of art opportunities to explore, we are often tasked with a dilemma: what is the best way to find not only events that are close to me, but also events that my friends and I will enjoy the most? As is often the case, this is where technology comes in. The New York Times reported yesterday on a group of young arts professionals in New York City who are using social media to not only find those very events that are the most appealing to them, but also to organize like-minded individuals to join them at the newest buzz-worthy art gallery opening or museum exhibit. The tools and tactics these arts professionals are using can serve as an excellent model for artists and art lovers in any city where the arts are appreciated.

For those who are looking for more targeted art opportunities, there are a number of social media outlets where you can discover more information. The first is Meetup.com, a website where millions of people have created and found scheduled events in their communities. A good section of the site to bookmark is museums.meetup.com, where you will find dozens of groups and thousands of members all across the country who meet regularly and advertise upcoming arts events. For example, here in Pittsburgh one of the many great arts groups is the Pittsburgh Cultural Arts Group, home to 550 members who organize regular arts-related events and shows.

Organizing events and participating in MeetUp activities is not only a great way to find out about upcoming shows; it also serves as a place to meet fellow arts lovers and make contacts in the arts community. Especially for those young people who are either in school or new to a particular city, MeetUp can serve as a conduit to meeting others who share their unique interests. Instead of attending that upcoming exhibit you were looking forward to alone, you know have the opportunity to share the experience with people who share your passion and interests.

So meeting and befriending fellow arts lovers is the first step. Once you have found a group of people committed to discovering the latest and hottest events, what’s next? Instead of using more general platforms like Facebook or even text messages, the young professionals profiled in the NYT piece and many others have used Twitter to share news and events not only with their friends, but with the entire world as well. They use the hashtag #artstech to promote events, share tips and/or links to more information. The great thing about this technology is that it is completely open to everyone: searching for #artstech on Twitter will show you all recent postings by anyone who tweets using that hashtag, whether you follow them on Twitter or not.

The hashtag is one of the most important tools Twitter offers, and you can tailor it to your group’s interests. Are you involved with a small group of museum lovers in Cleveland? Start using the hashtag #ClevelandMuseumLovers when tweeting about local museum events, and as more and more people view the tweet and re-tweet, the more ubiquitous it will become, especially if you have a large Twitter following (for example, one of the hashtags we use here at Technology in the Arts on our Twitter page is #TechArtsReads to share interesting stories about the intersection of arts and technology with our thousands of followers).

But perhaps the best part about using technology and social media to discover new and exciting arts opportunities and events is the ability to use these tools to facilitate and improve the offline relationships that are so important to us. Social media is merely the first important step: meeting new people and developing new contacts is integral to our personal and professional lives, and is bound to open up exciting new opportunities that may not have been available before.

With many museums, arts organizations and galleries using social media to reach out to art lovers, there has never been a better time to use some of these technology tools to better organize and share the exciting new events and opportunities in your area.

What tools do you use to learn about art events in your community, and how do you share this information with fellow arts lovers?

(Photo: CC by Emilio Santacoloma)

The Millennial Generation: We’ve got the power

Commissioned by the Steppenwolf Theatre Company, author and culture analyst Patricia Martin recently published the report “Tipping the culture: How engaging Millennials will change things.”Her extensive research on marketing to the generation “eclipsing Boomers and GenX” boils down to the following: the Millennials, those between the ages of 15 and 31, are more networked than any other generation and thus have the power to influence and determine the success and future of an organization. Between blogs, Facebook, MySpace, Twitter and smart phone applications, the Millennials are here, there, everywhere, with everyone, and telling you about it. Because of this, if you can catch them and grab their attention, they will market your product for you. But this is not news. The folks here at Technology in the Arts have offered compelling reasons beyond the obvious (marketing advantages) why not-for-profit arts organizations should tap into these viral networks.

Martin takes a look at the big guys, companies like Google, Ford Motors, and J. Crew, to uncover how they successfully snagged the Millennials. How has J. Crew managed to attract and maintain the 22 to 30 year old Millennials? How did Starbucks gain such a loyal following of 15 to 30 year olds? What techniques are these large, for-profit firms using to advance their brand and secure their position in the future marketplace? Using these case studies, Martin provides insight on marketing to this powerful group of young-adults, divulging what attracts them, how to include them, what they are thinking, what they want and how to engage them.

In her easy-to-digest exposé, Martin sheds light on a generation that seeks to both create and consumer content; a generation that is less interested in sitting passively in the audience than being engaged and having their input heard in the creation of the production. Martin offers the not-for-profit arts sector strategies for effective marketing to Millennials through personalized and engaging social media interactions.

So how do Starbucks and J. Crew do it?

1) Making Millennials the priority, then the brand

2) Increasing the firm’s emotional and lifestyle appeal

3) Creating a sense of belonging for customers through participation

What exactly does this mean to a not-for-profit?

Millennials crave connection, whether through broad networks and communities or through exclusive access to content that creates a sense of intimacy.

Translation: Open your backroom doors by posting video footage to Facebook of a “Day-in-the-life” of your museum director, reveal your “behind-the-scenes” preparations for an upcoming exhibition through Facebook status updates and photo uploads, or tweet from back-stage actors’ excitement moments before the opening act. For those of you theater connoisseurs, break the “fourth wall” to show Millennials you understand their desire for access to content and knowledge. Give Millennials the opportunity, through social media, to discover on their own what you are about. Martin describes this as an “egalitarian social model,” where you (the not-for-profit) and the Millennial become connected as friends and collaborators.

Once you have established a relationship with your users online, your work is only half complete. If you encourage participation online, be sure to reinforce your commitment to the Millennials and their contributions on-site by referencing user generated content in your play-bills, gallery maps, and museum guides.

There is a reason why the Broadway musical Rent and primetime TV shows such as CSI and Gossip Girl have gained momentum among Millennials: they are emotionally charged and engage Millennials in meaningful ways. Creating meaning for Millennials in your not-for-profit could begin with a blog. This forum allows for informal discussion, emotional content, and most importantly, participation. Have your blogger pose questions of substance that encourage meaningful and emotional responses in reaction to a performance or exhibit, such as “Do you agree?”, “What do you think?”, “Tell us how you feel” or “Which character did you relate to most?” By giving Millennials the unadulterated freedom to share their perspective and voice in a dynamic forum, they will have a more personalized experience with your organization.

Fulfilling the emotional desire of Millennials to be connected, heard, and have meaningful experiences will increase the retention rates for this generation in your organization. It does not require the marketing budget or quarterly revenue of J. Crew or Pepsi, just greater attention to the entire customer experience of your cultural brand (think witty videos for downloading, thought-provoking quotes for Millennials to tweet and a survey to remind them they have a stake in your future).

To the Millennials out there, what social media and technological marketing strategies have won you over? And to the not-for-profit arts organizations, how do you use technology and social media to effectively connect with them?