CRM systems can make a huge difference for any arts organization. But when a small non-profit can't afford the biggest and best tools, what CRM features are critical to their organization? Taylor shares her findings in an infographic.
2015 Ticketing Survey Reveals Mobile, Web Swing
National Ticketing Survey: Sneak Preview!
National Ticketing Survey Participation Period Extended!
Already your responses are providing valuable insight. AMT Lab has extended the 2015 National Ticketing Software Satisfaction Survey period through March 7, 2015. Collecting information on the attitudes and behaviors of arts organizations currently using ticketing software, the 2015 National Ticketing Survey will help illustrate the met and unmet ticketing needs of art organizations, and capture how ticketing software uses and needs vary by an organization's discipline, budget, staff size, and geographic location. Clear here for the full announcement.
What do you think about your ticketing software?
We are conducting the 3rd National Ticketing Software Survey during the month of February. If you are interested in sharing your experience and your opinions about your software, please let us know. All those participating in the survey will receive a full copy of the report which will provide a national view as well as cluster analyses by discipline, budget size, and geographic region. The data will be useful for both organizations and vendors. Organizations will gain a better understanding of their own practices as compared to their peers and, more importantly, be able to use the findings as evidence for future technology funding campaigns. Vendors will have explicit evidence as to the needs and wants for future software design.
Ticket Buying Comes to Facebook
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TicketForce
Concert promoters, venue managers and artists are still reeling from the historic LiveNation-Ticketmaster merger. Many feared that the merger would result in a ticketing monopoly that would force venues to raise ticket prices and only use the Live Nation-Ticketmaster service if they wanted to book a Live Nation artist. Almost a year later, a recent Chicago Tribune article indicated that ticket prices have not yet skyrocketed and independent promoters are still thriving. While there is still a fear that the worst may be yet to come, the merger hasn’t deterred venues from pursuing other options when it comes to choosing a ticketing platform.
One of the more innovative platforms is Arizona-based company, TicketForce, which describes itself as a ticketing solution for venues and promoters of all sizes. The company designs fully customizable ticketing applications that allow venues and promoters to effectively build their own brands. They recently launched a Facebook app that will allow clients to sell tickets directly from a Fan Page. This application allows clients to add a ‘Buy Tickets’ tab on their Facebook Fan Pages so that fans won’t have to leave Facebook.
The app has several benefits:
- Once the purchase is completed, a custom notification is posted to your customers’ Facebook Wall or Twitter feed that tells all of their friends about their ticket purchase with an image and link to buy tickets, too.
- Buyers are able to search for events in a specific area, choose seats, and securely purchase tickets without ever leaving Facebook.
- All active events are pulled automatically from your Ticketing Home and sales are fully integrated into your existing web sales.
- Customers are prompted to share their purchase with their Facebook friends as well as on their Twitter stream
As the company illustrates: With 500 million Facebook users, more than 600 tweets every second, and 665,000 blogs posted every day – social media is your most powerful sales tool. TicketForce's latest innovation is capitalizing on social media sales opportunities and making it easier for small and mid-sized venues to find viable Live-Nation/Ticketmaster alternatives.
Make your Voice Heard!
- Click here to take survey. Photo: Gyorgy Kovacs via Flickr.
The 2011 Ticketing Software Satisfaction Survey is now live! Now in its second year, we designed this short survey to see how satisfied arts and cultural organizations are with the ticketing software products they are currently using. The survey will close on February 18, and results will be sent to survey participants in April 2011.
Many ticketing software vendors have used the results of last year’s survey to find out what is important to arts and culture managers. This survey is your chance to tell them, and the field at large, how satisfied (or not) you are with your current system.
If you are a box office manager or staff member, house manager, business manager, executive director, board member, marketing staff, or anyone else who has contact with a box office software system, then this survey is for you!
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