In the current digital economy, privacy is elusive. In fact, much of the Internet as we know it is made up of services and practices that use data as a form of payment, without making that transaction clear. This article explores how individuals and organizations in arts enterprises can maintain better privacy and data protection for themselves and their clients using existing technology and techniques. It begins with a brief background on the state of digital privacy, and then provides into an overview of existing techniques and technologies that could be applied within the arts.
Podcast: CRM and Social Media Integration
In the latest episode of the AMT-Lab Podcast series, Chief Technology Manager Ashley Anderson Kowach interviews AMT-Lab contributor Megan Ma about her research on how a nonprofit organization can integrate social media data with an existing CRM system to better understand their constituents interests which could lead to better engagement between the organization and the audience.