Using Google URL Builder to Track Your Website's Traffic [mini-nar]

Mini-nar

Back in November, Tara took a look at Google URL Builder.  Given that some people learn better by watching someone else do it first, we decided that this would be a great topic for a mini-nar.

Here's David to walk you through how to use Google URL Builder to track the traffic being driven to your site through promotional campaigns, social media, e-mail marketing, and more.

Mini-nar - Google URL Builder from Technology in the Arts on Vimeo.

If you have topics that you'd like to see us cover in upcoming mini-nars, post a comment below or send us a message to let us know what you would like us to cover.

Want to Reach [insert ethnic minority group here]? Try Being Relevant

Perhaps one of the most difficult and sensitive topics in the arts community is that of building audience diversity. As national celebrations like Black History month approach, artists, arts managers and arts organizations often brainstorm for ways to reach out to and include minority communities in their organizations, especially if there is special programming during these celebrations. As the Pew Research Study indicates,  minority groups do have a strong presence on Twitter, with 13% African  American and 18% Hispanic. There are also a host of groups within the LinkedIn and Meetup platforms that are exclusively for minority professionals. Many arts marketers are concerned that targeting groups of people based upon their ethnic background can come across as unethical or forced.

An example of one such social media marketing tactic popped up in my Inbox earlier this week courtesy of Thomas Cott's clipping-service "You've Cott Mail."  In this Clickz article, Giovanni Rodriguez suggests that using hashtags is an effective way to reach the Latino population on Twitter.  While the article appears on a website with general marketing advice that is not necessarily specific to the arts,  its inclusion in an arts-related clipping service suggests that this practice should be considered by arts managers.

The screen shot below shows one of these hashtag-driven discussions in action.

Hashtags in Action

Hashtags in Action

The bottom of the screenshot shows a promotion for the Broadway musical Women on the Verge of a Nervous Breakdown using the hashtag "#latism."  An important thing to note is that the user promoting this event is NOT the Belasco Theater or the musical's production company, it is another person promoting Latino Events in general. While this musical is certainly relevant to the Latino community, the message is especially relevant coming from a community insider.

As an African American female who frequently uses Twitter to discover cultural events in which I may be interested, I can see how "community insiders" could either be offended or altogether ignore this type of "hashtag marketing" from someone outside of their community.  A random #Black or #BlackHistory tag from an organization I'm not familiar with would probably be ignored.

Reaching out to a key influencer or community-recognized group is a more genuine and relevant approach for social media campaigns.  One possible workflow might be:

1. Define the target audience (young professionals, African American women, Hispanic youth, etc.)
2. Pick an appropriate social media platform (Twitter, LinkedIn, Meetup)
3. Find and connect with a key influencer on the platform (for example: @LatinoEvents or @ElementsofJazz on Twitter)
4. Find and connect with relevant niche groups on the platform (for example: minority professional networking groups on LinkedIn and Meetup.
5. Offer Value.  A great example of this is to host a special pre- or post-event gathering exclusively for these new community members whom you targeted.

This type of strategy boosts an organization's credibility within the communities to which they want to develop connections. It is also a more genuine way to build relationships.  As my colleague Amelia Northrup pointed out in a previous article on this topic:

At long last, the diversity question has come around to the classic “old vs. new” debate.  When faced with declining arts attendance, is it better to “pick the low-hanging fruit” and focus on maintaining and growing our existing audience demographics (”the more return on investment for less energy” approach) or make a long-term investment in trying to attract new groups of people to our performances?

Cultivating new audiences may be a daunting and often challenging task, but it is one of the most worthwhile investments that any organization can make.  A relevant and genuine outreach campaign is the first step in this important process.

Google Ad Planner

Google has opened access to their Ad Planner to anyone with a Google account. This is news of note for any arts marketing manager or coordinator and might be worth a few minutes of exploration. Ad Planner is a tool that helps you identify Web sites that your target audience is visiting by aggregating tons of search and site visit data. You can narrow your focus by demographic (gender, age, household income, education), by geographic region (country, state, metro regions), or by sites or keywords searched. You can select target Web sites and create a "Media Plan" and explore that plan through aggregate demographic data and interactive charts.

How Google collects this data in the first place is a mystery to me and still subject to discussion, and the limitations of the data can be felt when trying to use Ad Planner to get really specific about your target audience. While playing around in Ad Planner, I found that attempting to drill down too much resulted in, well, no results.

Trying to filter by keywords searched can be particularly problematic. For example, when I search for sites visited by people who search for the keyword "art," and no other demographic or geographic filters applied, I get a large number of results. Searching for people searching for "art" and who are in my hometown of Pittsburgh, or even my home state of Pennsylvania, returns no results. Does this mean that no one in PA is searching for "art?" No. It means that Google Ad Planner, like almost all of Google's products, is still a BETA release that has a long road of improvement ahead of it.

Does this mean that Ad Planner is useless? Not completely. I was still able to get pretty good results searching for demographic and geographic information at the same time (it's just those darn keywords that seem to throw things off). Would I create an entire Web advertising campaign based on the Ad Planner's advice? No. But would I take a look at it to gain some additional perspective and potential targets? Absolutely.