Current — AMT Lab @ CMU

Facebook

Where There's Hope, There's Profit

We got pretty excited over here today about the launch of the new Facebook Actions Application by Grassroots Enterprises. Just think! An application for your cause that does the following: -Your visitors can instantly email Legislators from your FB page -You can promote a fast way to "Take Action" on your page or in other emails and status updates -Your visitors can quickly pass the word on to their friends -And more.

This application could be invaluable to organizations (like all those here in PA waiting, with bated breath, to find out whether or not Arts funding will be completely eradicated from the state budget) to urge their followers to quickly and easily contact their legislators.

As you can imagine, I was disappointed to learn (via other Twitterers sad lamentations of it being "sadly out of our range") that an organization wishing to add this exciting innovation to their Facebook page would pay $3000 to start, with a monthly charge of $250.*

As you know, I am all for people profiting from their hard work. In earlier posts I have railed against organizations expecting work for free, companies wanting art at no charge, and the pressure to enter into that trading system. BUT--that's a LOT of money to most of us. Especially when you consider this is AIMED at non-profits and organizations, most of whom are using Facebook precisely to try to cut some of our online operating costs.

I was really looking forward to talking up a great new low-cost addition to getting the word out about non-profits arts causes. Sorry 'bout that.

*Caveat: I have contacted Grassroots Enterprises and perhaps they will inform me that there are different pricing structures for various sized organizations. I look forward to bringing you further news about this.

What You Do IS Worth Paying For, We Just Can't: Non-Profit Organizations and Artists - Part 2

Photo by Greg Andrews

Last week I wrote about the indignation I feel when I see a company like Google wanting to use art without financially compensating the artists. The post and ensuing discussion on Facebook generated some interesting feedback, and many people expressed the concern that perhaps artists have set the bar low themselves.

This got me thinking about how it is that artists begin accepting less than they are worth--and I think, unfortunately, it is because of the close collaboration that artists have with non-profit arts organizations. And this is much more difficult to get irate about. As I rail against Google for devaluing the work that artists do, I can't help but think back on the numerous non-profit arts organizations with which I have either been involved or encountered as an artist.

Non-profit organizations, those bastions of hope, those doers of good, whose belief in the arts propels us through the darkest hours of our economic crises, are they immune to the tirade I so readily unleashed on Google?

Here are a couple of scenarios that I have encountered in the last few years.

A small non-profit theater company hires non-Union designers, actors, and tech staff. Due to budget limitations, the theater pays each a scant stipend, which is realistically hardly more than the cost of gas to get to and from rehearsals and shows. The highest pay goes to designers and directors, the lowest to crew and cast.

A small non-profit gallery holds an open call for artists to be featured in a full-color, glossy catalogue that is then distributed (the gallery paying for postage) to 1000+ other institutions around the country, offering exposure for the artists at no cost to them. The artists whose works are featured do not receive a free copy of the book (they pay a mere $5 less for the publication than the general public). The argument is that their price is exactly the cost of publishing one book.

These two organizations have been around for a decade and just under a decade, respectively. Each is respected in its community and the directors of each organization have cut their own personal income as needed (going a year or more at a time without pay from the organization). Their personal sacrifices demonstrate their belief in the necessity of the arts. Their commitment to producing art trumps their desire to live a cushy life. But they ultimately cannot pay the artists a living wage.

Do NPOs perpetuate the undervaluing of art by expecting to have artists' collaboration without paying them What They Are Worth? Doubtless, if either of the above examples had the funds it would pay its artists more--but both organizations benefit, and arguably only exist because of, artists' willingness to work for little-to-nothing. Though there are actors, designers, painters, who choose not to work with the organization because of the financial sacrifice, there are enough others that the organizations continue to exist.

Obviously there is the striking difference between the net worth of Google and that of a small gallery, but the artists are still working for, ultimately, exposure. Perhaps they are not the heavy-hitting "professionals" like the illustrators that Google solicited, but nevertheless, a standard is being set.

Let us be realistic. Just as we, the underpaid in the arts world, raise our fists against the indignity of artists being asked for work without receiving pay, we are often the first to ask for favors from artists. Because we have no money, we do what we can (trade you free admission to our show, etc.), but maybe this is the crux of the issue.

Yes, artists have options. They can join unions (which may limit their opportunities to work) or decline jobs that don't pay what they feel they deserve. They can choose to do it "for the love of it" and hope that the future will be brighter, more lucrative, just around the bend. But should they have to choose?

I don't know what the answer is. I don't feel good about bringing my indignant wrath against non-profit organizations, the likes of which I have worked for, with, and on behalf of, my entire adult life. I feel that it is fair to say, with some notable exceptions, that those individuals who establish non-profits arts organizations, especially sacrificing their own creature comforts to do so, want the best for the artists and want to produce the best art.

But I have seen too many artists who work with such organizations get caught in the seemingly endless cycle of uncertain paychecks, needing to balance additional temporary jobs in an effort to make ends meet, essentially working two or more full-time jobs to enable them to do their art and fill their refrigerators (not to mention pay rent, etc.). That lifestyle can have a negative influence on the art and the artist, and can make an artist's sparkling potential sputter into mediocrity.

Without art there is silence. Without artists we have no stories, no history. When we talk about social media, about technological advancements, what we are really talking about are ways to communicate. We invest in the people who develop the newest, fastest way to transfer information among individuals. But we cannot forget that this is not the only way communication manifests. What about the people communicating in the same way that early man did in his cave paintings, in dances and performances, weavings and body decorations, storytelling and pottery? Art tells us about our history and our nature.

We are human not just because we can cure what ails us, not just because we can problem-solve or analyze or understand quantitative data. We are human because of those feats (artistic in their own right), certainly, but also, especially, because we can communicate through creations that may not be strictly, quantifiably "practical." Art can be healing, therapeutic, exciting, energizing. Art can make sense of the world or touch an individual. Artists create works that convey pain, sorrow, joy, fear, love, hate, anger, celebration. Artists can reach audiences they have never met with the power of their work.

Art makes us human. Non-profits arts organizations need to be able to employ artists at a rate that is livable. I understand that it is much more easily said than done. But we must demand this of ourselves, this should be the goal. We can be the example. Let those who can pay do so. Please. Art is not a luxury item.

Facebook for Arts Organizations - Webinar Series

Due to the high level of interest in all things Facebook, Patron Technology has announced a webinar series designed to take you beyond the basics, with detailed instructions, tips and examples of what other organizations and brands are doing successfully. Patron Technology clients: Free registration (click here to register) Non-clients: Session 1 is free.  Session 2, 3 and 4 are $45 per session or $99 for all three (click here to register)

Session descriptions:

Fans Are Better Than Friends (Encore Presentation) Thursday, June 4 | 2:00-2:45PM EDT

This session will give you a broad overview of the options for arts organizations (and other businesses) on Facebook, and some essential tips about what you should be doing.  This is an "encore" presentation of a session originally presented in April.

Are You Content with Your Content? Tuesday, June 16 | 2:00-2:45PM EDT

The most important part of maintaining a Facebook Page is making sure to update it frequently, with new and interesting content. But, that doesn't mean you have to spend all your time taking photos and writing new blog posts! There's plenty of shareable content on the web already, all you need to do is gather it and share it with your Fans. In this session you'll learn:

  • What makes an engaging status update
  • How to share photos and links
  • How to "listen" and find content to share on your Page

Apply Yourself! Tuesday, June 30 | 2:00-2:45PM EDT

Not all Facebook Applications are just for playing Scrabble and throwing sheep. There are some really useful apps that have been designed specifically for Facebook Pages. In this session you'll learn:

  • How to find and add useful Facebook apps
  • How to direct new visitors to a specific section of your Page
  • How to add your own content to your Page using a "blank slate" HTML app

Fan-ning the Flames Tuesday, July 14 | 2:00-2:45PM EDT

Once you've put all this time and effort into getting your Page set up, how can you aggressively attract more fans? We'll look at some ideas that work, and I'll share one case study of an org that went from having 600 fans to eight THOUSAND fans-in one week! In this session you'll learn:

  • How to link to your Page from your Web site and e-mails
  • How to create Facebook Ads to attract more fans
  • How to understand the stats and analytics that Facebook provides

Rethinking ROI for Social Media

roi For many arts organizations out there right now, this is how we seem to be calculating the ROI for Social Networking and Media.  Everyone seems to be groping in the dark to boil down a simple monetary answer to this question of, "What is *your organization here*'s return on investing in Social Media?"

While there are solid(ish) ROI calculators for Social Networking out there, and they do provide cells for number of friends added, and amount of donors added to your email lists vs. amount of volunteer/employee time and money spent, I feel like somehow they all miss the point.

Yes it is nice to have quantifiable data to back up the decision to dedicate precious and dwindling time and money to a project.  However, the main source of return from social media simply isn't quantifiable.  We're talking about trying to quantify human interaction and communication.  And we are also talking about laying the groundwork to adapt to how the world is changing, and how our audiences are staying informed/using the internet.  The worth of these tools, and the time spent cultivating relationships with our audiences does not exactly have a set monetary value.

We can begin by monitoring click through rates, and number of new "friends" on Facebook and weighing this against how much time and money is being spent, but this doesn't exactly give a complete picture of what is going on.

If an organization is really committed to utilizing social networking not just for marketing and revenue generation, but for communicating and engaging their target audience and creating a community of individuals that are interested in the core values and beliefs of that organization then how on earth can they boil that down to a Return On Investment.

As of right now, the amount of direct donations that non profits are receiving from their social network sites is arguably marginal.  Admittedly there are some outliers who are able to generate significant returns from their social networks, the Brooklyn Museum's 1stfans springs to mind.  However, as a communication tool for promotion and engagement, a method of gathering email-ing lists, and for managing and maintaining positive feedback about the organization, social networks are proving to be invaluable pretty much across the board.

The overwhelming problem of course is that once your organization has developed this online social network, simply having a static page isn't enough.  A Facebook page is less a Billboard than it is a Soapbox, so you have to treat it like one.  It might be ok for your organization to have an unpaid intern managing some of your social media because they are by and large in the Heavy User demographic and know all the ins and outs, but without some sort of direct executive insight and direction you now have a 20-something basically dictating the brand identity of your organization and running a large part of your marketing department.

So I guess that's another way of looking at the ROI, what would happen with no investment of time and resources?  The whole "If not X" senario.  As the world slowly begins to adopt social networking as a standard means of communication and the source for their daily information, we may see an increase to the direct donations to organizations through these social networks.  I mean, if politicians (read old rich people) are already doing it, then how far behind the curve are we if we aren't?

Performing Arts' New Media Opportunities part 1 of 2

performingarts2007_traj_4 As traditional print media's coverage of performing arts and the arts in general continues to decline and audiences across the board start to adopt social networking sites, it may be time for your organization to strongly consider updating your website and starting to utilize a new set of tools to get the word out about your organization.

I realize that I may be preaching to the choir at this point, and other people have recently addressed this, mainly due to the release of Global Faces and Networked Places A Nielsen report on Social Networking’s New Global Footprint earlier this month.  The report shows that social networking has now surpassed Email usage, and is currently the fastest growing sector of online use.  This demonstrates how drastically the way that people are using the web is changing.  It is moving from an information based, Google search oriented "Super phone book" to more of a community that relies upon members for word of mouth updates about events and information.

This means that the reasons people are visiting your organization's website are shifting from trip planning (directions, hours of operation, finding a place to eat/hotel) to engagement and becoming involved with the real life community centered around your brick and mortar building.

So, everyone is utilizing these social networking platforms to stay informed about their day to day lives, which creates some opportunities to get your organization's message across above the din of traditional marketing and the other media that is out there.

I'm going to briefly outline a few of these tools and how your organization may be able to utilize them to inform your target audience, as well as maintain healthy relationships with your existing community.

Facebook:

I briefly touched on Facebook's updated Pages features Here, but it may be useful to give a brief overview.  Facebook is a social networking site that allows your organization to create a "Page."  The Page exists much like a user profile in that you can post basic information about your organization, send event invitations for upcoming performances and exhibitions to people who have become friends of your organization, and update your audience about current events and offerings.  It also has the ability for you to aggregate any blog feed that your organization may have, and update your fans when a new blog has been posted.

There is one very important issue that I cannot stress enough at this point.  Do not approach Facebook from a purely Marketing perspective. Audiences are quick to selectively tune out organizations that they feel are just trying to sell them something.  As an Arts Organization it is better to focus on audience engagement, informing people about upcoming events and cultural offerings like classes or discussions, and maintaining a dialogue about your organization.  Facebook audiences prefer to be informed about an event or offering, not to have it sold to them.

Blogs:

Should your organization have a blog, and if so what approach should your organization take?  Well, if your only reason is because Johnny Awesome's arts organization down the street is doing it, then probably not.  Nina Simon, author of the Museum 2.0 blog, breaks down the blogging conundrum in exquisite detail Here.  She breaks down the why and the how of an institutional blog.  Before allocating time and resources for  the production of a blog first think about it's relevancy to your readers.  Who will be reading this, and what is the desired outcome?  That question is the best place to start.

Twitter:

For as much as I have railed against Twitter, on an institutional level I recognize how useful it can be is.  Twitter is officially everywhere, and I'll admit to drinking the Kool-Aid.  We've posted time and again about Twitter and how arts organizations can be utilizing this tool to inform your followers of what is going on at the organization.  Recently though, I have been relying upon Twitter to stay abreast of current events among peers within the Arts Management field by following people such as:

Maryann Devine and Jeffrey @ the MF and the Brooklyn Museum

Yelp:

There is so much information available to us at any given moment that people are now relying upon social constructs and taste makers to filter what is out there.  Beyond asking friends on Facebook or on Twitter for help in finding something interesting to do, or a place to eat or go on a date, Yelp provides candid reviews of just about any business broken down by location.  This happens to include an entire Arts and Entertainment category, so depending upon the city, your audience may already be posting reviews about your organization online.  Yelp presents a good forum to address customer service issues by responding to negative comments, and it may be a good idea to upload some current photos and make sure that all of your information is correct.

Continued in part 2, I will present a few more tools that performing arts organizations should be aware of.

Social Media as Alternative Exhibiton Space

Elis Wooten by Matt Held Myspace has long been a mecca for musicians who are looking to get the word out and start a following,  but until recently visual artists have not capitalized on the aspects social networking with the same fervor.

This is beginning to change as visual artists are now using this new medium as a way around established gatekeepers, creating open alternative arts spaces online. Ever since discovering Miranda July's Learning to Love You More in undergrad I've been interested in crowd sourced art projects, and with new social mediums like Facebook and Twitter, artists are now able to easily create a community that is interested and involved in their artwork.

Matt Held, a Brooklyn based painter, started a Facebook group in order to create a pool of images to paint from by utilizing his friends' profile pictures.  His Facebook group, "I'll have my Facebook portrait painted by Matt Held" has sense grown exponentially.

Matt explained, "I have always painted from photos and was having a complete painters block. I needed an exercise in skin tone and did one of my wife from her profile. We put the group up and I thought maybe if 50 people joined, I would be able to work through the block. People liked it and as I said, this quick communication has proved true, there are nearly 3,400 people in the group now. It's been a really great tool, really great!"

Matt has recently completed his 37th portrait in the four months since beginning this project, and is looking forward to exhibiting all 200.  Social media is quickly creating a rich creative playground for visual artists to explore, and Matt is realizing how large the demand is for creative projects online.

"It's a perfect vehicle to combine mediums with technology and connect with other artists, gallery owners, curators, critics, editors, etc. very quickly. Facebook is set up so perfectly for that and now as other sites like Twitter broaden their user base, this level of instant communication with people around the world - not via the news, but from the mouths of people - it's just an inexhaustible resource."

baplogomas-logo

Outside of the standard Facebook/Myspace/Twitter sites, artists are creating their own networks.   Myartspace and the Brooklyn Arts Project are both new social networks for creative artists that capitalize on the accessability of the internet, and the networking opportunities that can be created for artists.

These sites both have an ongoing blog of current events, as well as user submitted blogs.  Curators are invited to post calls for artists, and on the Brooklyn Arts Project site there is an online store where you can purchase framed art prints of featured artwork. These cites are creating a depth of relevant content as well as a definitive sense of community that is important to any group of artists.

Some galleries are also using their websites as interesting alternative exhibition spaces.  20X200 is a small gallery space on Manhattan's Lower East Side that releases limited edition art prints at incredibly low prices.  Jen Bekman has made a name for herself by making art available to everyone.

(limited editions × low prices) + the internet = art for everyone

The site introduces two new artworks every week, one photograph and one work on paper.  They are available in three sizes that vary in price from $20 for a small print, to $200 for the largest size.

In the days/weeks/years to come, visual artists will continue to find new ways of utilizing the web to create interactive and crowd sourced projects as well as to venture beyond the pristine white walls of the gallery and create new avenues for audience engagement.

I agree with Matt Held when he said "One of the things I have noticed in the past few weeks are more and more artists doing different things. One artist updated her status every 60 seconds for 16 hours as a means of opening dialogue about self exposure, narcissism, social controls, etc. Another is trying to put together a large group, 500 people, to do a massive tweet at the same time with super secret instructions. I am quite certain that we are just seeing the beginnings of the exploration on the creative use of social networks as an artistic platform."

Going Facebook Crazy

modern-times If you haven’t noticed, Facebook has changed its homepage layout, and a lot of the features available to user profiles are now also available for Pages.

I've spent the better part of this week fooling around with the new layout and features that Facebook has made available on their Pages, and trying to make heads or tails out of what is being communicated to our "fans," when it is being communicated, and how. The biggest change to Pages has been the new Wall and Stream tabs as well as the ability to send Status Updates from your page.

So, Yay for all the new toys…now what do we do with them?

The Wall allows users to post comments, just like on a profile, and ends up being the home for a large portion of user generated content for your Page.  The Stream tab similarly aggregates any changes that you've made to the page such as adding blog postings, links, events, etc..  Fans of your page are then notified when you update or change anything on the profile automatically.  There in lies a problem.  It's not THE problem, but it's one of them.  I understand that it is good to update fans when changes are made to the Page, it has the potential to create a lot more active discussion and real-time interaction, but it also has the ability to overwhelmingly spam users about our Page.  Will users really want to know about every single time we upload a new picture, or post an interesting link?

Some of the same issues arise when it comes to the Status Update feature.  In a lot of ways the Status Update is similar to a Twitter feed, so how do we keep the communication relevant and engaging without being perceived as a pest?  Since updates are being shared real-time with users, it is becoming more and more important to keep the communication on a level that creates interest without turning fans off with too much information.

The new tabbed layout also presents some interesting questions.  The tabs generally consist of the wall, an info tab, a discussion tab, and a Boxes tab, but the Boxes tab seems to be a catch all for applications that don't seem to fit anywhere else, it could very easily be called "other" or "stuff."  Even in Facebook's example page of their product guide, the Boxes tab doesn't seem to be fleshed out.  So this leaves me wondering how to best use available applications to relate to our users, or if this tab will end up being the neglected big box of stuff that nobody cares about tab.

Because these changes are new, it is still uncertain how either organizations or fans will react and start to use these new tools to communicate.  It seems that no matter what, facebook will continue to occupy way too much of my time online.  And now I need to hunt down a decent podcast application for facebook to fill up that Boxes tab.

Take Care with Facebook Use

I just read an interesting article in the Washington Post about getting banned from Facebook for using it too much. That's right. If your organization is using Facebook, excess legitimate activities (too many messages, too many pokes, too many wall writings, etc.) could get your account suspended or deleted. If your organization uses Facebook for promotional purposes, read the article and maybe check out the post on Get Satisfaction, 13 Reasons Your Facebook Account Will Be Disabled, that they reference in the Washington Post. Some of these points are outdated (I think you can friend over 5,000 people now), but they are all good guidelines in terms of Facebook usage.

If you're really interested, you can dive into the at the User Conduct section of Facebook's Terms and the Code of Conduct to review of the official "Thou Shalt Nots."

Update/New Topic (9/5/08)

In addition to overusage, it is worth mentioning another thing to consider when using Facebook. There have been a glut of recent worm attacks targeting Facebook users.  Details about the initial round of attacks and how they were executed can be found at TechCrunch. Though the attacks started in early August, there are indications that they may still be happening. Thanks to Amanda Beals at MainStreet.Com for the topic suggestion and a link to suggestions on how to protect yourself from the hidden dangers of Facebook.

Technology in the Arts - Now on Facebook!

When we consult with clients about social networking and other online tools, we always stress thoughtful planning and mission-driven solutions. Let me be the first to admit, though, that we didn't sit around whiteboards planning the Technology in the Arts Facebook page... we simply created it and started sending invites.

There are times when it's crucial to plan for the implementation of a new technology tool, and there are other times when it's important just to get it out into the world and allow it to take shape organically. In the case of Facebook, MySpace or any other template-based offering, it's easy to get rolling with little investment.

We invite you to become a Technology in the Arts Facebook fan and help us shape an online community dedicated to using technology to support the advancement of the arts.