The immersive entertainment industry is rapidly expanding, with a projected market growth from $133.6 billion in 2024 to $473.9 billion by 2030. Through research conducted on behalf of Gensler, the largest global design and architecture firm, this study investigates the problems persisting in the immersive entertainment industry, namely the lack of consensus regarding model distinctions, undefined success metrics, and unclear pathways for scaling projects.
Toward a Polyphonic Ecosystem: Mapping Audience Engagement from the “Benito Bowl” to the Postdigital Museum
This article examines the shifting domain of audience engagement within the arts, tracing a trajectory from ephemeral street painting performances to the high-stakes spectacle of the Super Bowl halftime show and the emergent "postdigital" museum. By synthesizing the institutional critiques of Stephen E. Weil, the "Third Space" theories of Ray Oldenburg, and the "Experience Economy" framework by Pine and Gilmore, the future of cultural meaning lies in the transition from institutional authority to communal "polyphony." Through a series of case studies—including street painting festivals and the "Benito Bowl"—this paper explores how the quality of "presence" and the "Arc of Engagement" serve as the definitive mechanisms for meaning-making in an increasingly mediated, technosocial world.

