experience economy

Venue As A Story: Location-Based Entertainment Models, Part 2

Venue As A Story: Location-Based Entertainment Models, Part 2

In Part 1, our research team examined the history immersive entertainment industry in the United States, and current challenges facing immersive experience creators. Part II dives into the results of our online survey and findings based on interviews with industry experts. To gain insights into the audience perspective, an online survey was launched on January 17, 2026, examining overall engagement with immersive entertainment. The survey revealed a thematic overlap between immersive audiences and traditional entertainment preferences. Ultimately, a “one-model-fits-all” approach to immersive entertainment would be limiting, and our research supports the need for a fourth model called the Immersive Plaza.

Venue As A Story: Location-Based Entertainment Models, Part 1

Venue As A Story: Location-Based Entertainment Models, Part 1

The immersive entertainment industry is rapidly expanding, with a projected market growth from $133.6 billion in 2024 to $473.9 billion by 2030. Through research conducted on behalf of Gensler,  the largest global design and architecture firm, this study investigates the problems persisting in the immersive entertainment industry, namely the lack of consensus regarding model distinctions, undefined success metrics, and unclear pathways for scaling projects.

Toward a Polyphonic Ecosystem: Mapping Audience Engagement from the “Benito Bowl” to the Postdigital Museum

Toward a Polyphonic Ecosystem: Mapping Audience Engagement from the “Benito Bowl” to the Postdigital Museum

This article examines the shifting domain of audience engagement within the arts, tracing a trajectory from ephemeral street painting performances to the high-stakes spectacle of the Super Bowl halftime show and the emergent "postdigital" museum. By synthesizing the institutional critiques of Stephen E. Weil, the "Third Space" theories of Ray Oldenburg, and the "Experience Economy" framework by Pine and Gilmore, the future of cultural meaning lies in the transition from institutional authority to communal "polyphony." Through a series of case studies—including street painting festivals and the "Benito Bowl"—this paper explores how the quality of "presence" and the "Arc of Engagement" serve as the definitive mechanisms for meaning-making in an increasingly mediated, technosocial world.