Where we are different, we are the same

This post also appears as part of the Arts Marketing Blog Salon hosted by Americans for the Arts.

Silos belong on farms, not in arts organizations.

As a writer for the Technology in the Arts blog, I am constantly thinking about which topics will appeal to which artistic disciplines, which specialty, which skill level… and on and on. But the more I have to think about the segmentation of the arts management audience, the more I realize how broad many of the issues we discuss are.

A few months ago, I interviewed Alan Cooke of the e-fundraising company Convio, and we talked at length about the problem of organizational silos. In arts organizations, as in any company, conflicts often arise between different departments and may develop into an “us against them” mentality. As arts organizations become more prevalent in the social media space, it becomes easier to see which organizations have truly good internal communication between marketing, communications, box office and development departments.

We also tend to think that orchestra problems are unique to orchestras, theatre problems unique to theatres, and so on. For example, a few months ago I was at an opera conference listening to a presenter from another artistic discipline, when a colleague leaned over and whispered, “Ok, but what does this have to do with opera?” Unsure how to respond, I sort of nodded in agreement, but later, I couldn’t stop thinking about it. True, it didn’t have much to do with opera, but, I would argue, the point of the conference was to learn new things, not to be told about things we already know.

Working in the non-profit world, we usually don’t pay attention to discussions and proposed solutions going on in the corporate world.  We don’t think that their solutions will work for us. I’m in a class right now entitled Social Media Analytics, where the students are split up into teams and assigned a major corporation as a client. At first, I expected that the corporations would have a pretty good handle on their social media presence, in terms of who they were reaching, who they were converting and how they were making money from their social media sites. What I found, however, was that the for-profit companies involved in the project are asking a lot of the same questions that I see posted by non-profit arts companies all the time. How do we track audience engagement? How do we convert brand awareness to sales?

Technology, especially social media, is an industry in high flux. It’s easy to think that there’s someone out there with all of the answers, but the truth is we’ve only begun to understand, let alone master the seismic shift in online behavior and the potential of these new tools. We still struggle to find tools that will accurately “read” sentiment from user comments and accurately extract what people are really saying about our brand. We question whether our tracking of sales due to social media is accurate. We wonder how much effort, which platforms, and which campaigns are really worth our time.

One of the things I am looking forward to most at the NAMP Conference is getting this broad perspective across artistic disciplines. Learning from each other is one of the most important things we can do, and I’m looking forward to seeing how arts marketing, as a specialty, has developed in the past year.

Streaming, streaming everywhere

Last week YouTube did a two-day test to preview streaming capability, a move that would place them directly in competition with streaming sites such as livestream, ustream, and justin.tv. Streaming capability was available to four select YouTube partners — Next New Networks, Howcast, Young Hollywood, and Rocketboom for two days. Like the existing streaming sites, YouTube will allow for real-time comments and, eventually, embedding in widgets and archiving old streams.

In all of YouTube’s communications , they only address giving this capability to their “content partners” anytime in the near future. YouTube content partners are people and companies that post regularly to the site and apply to YouTube in order to monetize their content with ads and rentals, obtain better quality for their uploads, and use YouTube’s Insight analytics tools. (Note: YouTube has a special program for non-profit partners. Check it out.)

Evan Rosenberg of Anaheim Ballet, a member of YouTube’s nonprofit program, produces the series “Anaheim Ballet: More Than Dance…” (See below for an excerpt.) He described the company’s hopes for its channel.

“YouTube has made it possible to not only showcase ourselves (Anaheim Ballet), but ballet in general to a global audience to the tune of over 24 million views. We look forward to using this additional tool (live streaming) in our continuing effort to spread the art of ballet across cultural, age, and economic boundaries.”

One of the videos on Anaheim Ballet's YouTube channel.

What are the implications for performing and performance arts organizations as streaming video becomes more and more ubiquitous? As a company or an artist, live performance is our product. Thus, we have faced issues with online video platforms since their rise in popularity:

We wonder if capturing that artistic product and distributing it online dilutes the aesthetic appeal.

We wonder if we should side with our artists and unions who deserve credit, payment, and a future in their industry, or with the insistent board member who says we must post video to capture the elusive younger market segment. We wonder if these interests are indeed in conflict.

We wonder if it cannibalizes box office revenues. And we wonder if we should give our audience members more credit; we know the difference between live performance and video, and so do they…right?

Online video is here to stay. This announcement is one more step in a long staircase of live streaming video becoming the norm. Fifteen years ago everyone had to have a website. Four years ago everyone had to have a Facebook page. Last year, everyone was going to mobile apps. With YouTube’s announcement, it’s easy to see performance footage moving from the movie theatre and the ballpark to laptops, phones, and iPads.

Speaking of new platforms for video, is everyone aware of the changes coming up for Twitter?