Foursquare: Helping You Find Your Favorite Playground

Foursquare is one of the newest social media platforms to be embraced in the last year and one of the most promising new applications for businesses. According to the website, foursquare is “a mobile application that is a cross between a friend-finder, a social city-guide, and a game that encourages users to explore their neighborhoods and rewards them for doing so.” The point of the application is to help users explore their surroundings, discover new things and share their experiences with others. Foursquare uses micro-blogging similar to twitter and interfaces all of the check-ins (posts) with a virtual map. In doing this, users tag locations, businesses and events that they are currently attending for their friends to see and read about. It is a way to share knowledge, play a game and receive promotions and rewards from businesses simultaneously. Due to the mobile aspect of the application, most Foursquare users interact with the site through smart phone applications.

The game portion of Foursquare is what sets it apart from other applications that allow users to tag locations with their posts. In foursquare, a user gets points and earns badges for checking-in at different locations, the frequency of their check-ins and the uniqueness of where they travel. An example would be the Starbucks honorary barista badge. If someone checks into five different Starbucks locations, they become an honorary barista and earn the barista badge. Starbucks is tying this badge into their customer loyalty program and offering promotions and discounts to their honorary baristas.

Collecting badges has become very trendy in many urban settings and adds a fun aspect of competition to social media. Badges are just one option that Foursquare is offering for businesses to promote themselves on the site.

Many businesses are using:

• Mayoral specials – specials unlocked by foursquare to the person who has checked-in most frequently over the past 60 days
• Frequency specials – specials that are unlocked by foursquare to users every ‘X’ number of check-ins
• Check-in specials – a one time special unlocked by foursquare after ‘X’ number of check-ins or for checking-in at a specific time or date
• Wildcard specials – not managed by foursquare, but verified by the businesses staff

Once a business sets up an account with Foursquare and tags its location on the Foursquare map, users can click on the location to receive a brief description and a To-Do list. The To-Do list is a list of recommendation that the business and other user have provided for the location. A museum might add an exhibit, event or activity to their to do list along with whatever recommendations other users have added. This along with check-in based promotions adds a new level to social media marketing and community building technology for arts organizations.

How businesses can utilize Foursquare:

• Tag the location and business on the Foursquare map
• Add a brief description of the location to the map
• Link twitter account to Foursquare to increase activity
• Add items and recommendation to the To-Do list of the location
• Integrate check-in and badge based promotions
• Use Foursquare as a part of a customer/patron loyalty program

Foursquare is also providing an analytics system for businesses. Foursquare analytics has a personalized dashboard for each business that shows which users are checking-in at their locations most often, what time the location has the most Foursquare traffic, and how many check-ins are being linked to other social media plat forms. It gives a demographic breakdown of their Foursquare patrons and provides information such as total check-ins, total unique check-ins, and statistics based on daily, weekly, monthly and annual traffic. This type of data is priceless to organizations and adds a way to track profitability, return on investment, and patron use.

Foursquare is less than two years old and already has over 500,000 users. The integration of social media, entertainment and business prowess makes this company a very promising investment for the arts community. Foursquare has shown enormous potential and incredible growth. It has the possibility of becoming the next Twitter and is offering much greater potential for businesses to harness the power of social media while creating a new outlet for promotions, marketing, and community building.

Emergency Preparedness for Artists, Part II: Is Your Organization ArtsReady?

Nobody ever wants to be in an emergency situation, but let’s face it, they happen. Hurricanes, floods, fires, terrorism, I.T. failures, and even epidemics are a real concern in today’s world.  Last week we talked about disaster planning for artists, but what about the organizations? Almost every for-profit organization in the country has some type of emergency preparedness plan and training for staff members. But for some reason (money, time, human resources), arts organizations are a little behind this vital curve. Which is where ArtsReady comes in! This initiative was developed several years ago by South Arts as a way to help organizations with emergency preparedness.  As you probably know at this point, developing strong management practices regarding emergencies is becoming a national conversation. (Read the Green Paper published earlier this year!)

ArtsReady Program Director, Hannah Leatherbury, explains that, “We want arts organizations to start thinking about a readiness plan like they think about a strategic plan.”  We conducted an interview with Hannah last September, and the podcast gives some great information about the history of the organization and importance of continuity planning.

There are three main components to ArtsReady:

(1) “Be ArtsReady” awareness campaign, which provides resources and guides for organizations to create “what if?” plans. Join the campaign!

(2) In-progress development of community source software, which will be a web-based tool to help arts organizations be more resilient after both minor disruptions or major crisis.  It will allow organizations to assess their risks, have a secure backed-up location for readiness documentations, and be connected to other arts organizations to share resources and stories. Check out the demo presentation for this online tool.

(3) Membership in the Coalition for Artists’ Emergency Preparedness, a voluntary task force which is committed to organizing a nationwide support system (resources, education, advocacy) for artists and arts organizations before, during, and after disasters. **Be sure to check out, "When Disaster Strikes, Are You Prepared?" a workshop they are conducting during the Americans for the Arts Half Century Summit on June 26th at 4:00pm.

What experience have you had with emergency preparedness? Does your organization have a plan in place? We love to hear what you all are doing !

Emergency Preparedness for Artists, Part I: Cover Your A's

"Emergency preparedness is possibly the only topic in the world that is both terrifying and boring," quips Studio Protector's Craig Nutt. Disaster planning is easy (and risky) to put off for another day.  As we enter the Atlantic hurricane season, now is a good time to consider your own emergency preparedness.  In this two-part series, we will look at resources that can help arts and culture organizations both prepare for and recover from flood, fire, and other disasters.

One resource specifically designed for artists and artisans is Studio Protector, an information toolkit created to help you "cover your A's: Art, Assets, and Archives."

Studio Protector goes beyond general preparation tips to include advice relevant to artists working with a wide variety of media.  For instance, after a flooding disaster, the "First Aid for Your A's" section explains that freezing wet items can buy time, but that not all materials are okay to freeze:  textiles and books, yes; paintings and ivory, no.  This kind of information can help you prioritize your time in a salvage situation.

The idea for Studio Protector grew out of lessons learned by artists during and after Hurricane Katrina.  Visual artists developed the tool in partnership with the Craft Emergency Relief Fund (CERF+), which provides direct grants and loans to artists who need help in emergencies.

Studio Protector is comprised of two parts:

(1) The Wall Guide contains tips and checklists that help you start small and build your disaster response plan incrementally.  Five subject-specific pullout guides, which can be easily taken off site in the event of an emergency, focus on topics such as evacuation, clean-up, and salvage.  The entire kit is the size of a calendar and is designed to hang on your studio wall.  The online video demonstration is a good introduction to what the guide looks like and how it works.  The kit is currently available through CERF+ for $16 plus shipping and handling.  Profits from the sale of the Studio Protector Wall Guide go towards CERF+ programs.

(2) The Online Guide* is designed as a supplement to the Wall Guide, with artist-to-artist videos and links to additional resources.  Because it contains a lot of basic information as well, it is a good first stop when working on your emergency plans -- or when beginning the recovery process.  The Online Guide is available for free on the Studio Protector website.

Although it is geared for visual artists and studios, Studio Protector has advice and tips that can also be useful for performing arts organizations -- particularly those with a large investment in costumes, scenery, stage equipment, or digital archives.

*Web development for Studio Protector's Online Guide was a project of Center for Arts Management and Technology, home of this blog.

Four free online tools you should know about

Roving arts management reporter, reporting for duty! I’m taking a brief break from my summer gig at Wolf Trap Opera Company to resume my TitA duties and re-cap the delights of the Opera America Conference this week in Los Angeles. Conferences are great places to exchange ideas. I always come away with a list of things to check out. Here are a few great free tools on my list:

• Box.net—Simple online file sharing. Can be used instead of a share drive, OR as a way to upload your season brochure for easy patron download.

• Pitchengine.com-the social PR platform—Make fuss-free digital press releases with easy links to multimedia. No coding, no WYSIWYG editor screwing up what would otherwise be a reasonable task.

• Twitalyzer.com- Does a slogan like “serious analytics for social relationships” take the fun out of Twitter? No way! Track your impact through hard data, not just anecdotal evidence.

• Polleverywhere.com-create polls that audience members can answer via SMS text messages, Twitter, or the web. Some great advanced features for a little extra money, too!

[And I won’t assume you don’t know about Foursquare.com. If you’re not offering people who check in (or your “mayors”) something cool, look into it.]

And I must mention one that is not free (but cheap): Wildfireapp.com is ideal for setting up campaigns, coupons, and sweepstakes. Great way to capture data on your patrons.

Also, this is pretty sexy: operabyyou.com

Look for conference interviews by yours truly coming up on future Technology in the Arts podcasts!

Thanks to Ceci Dadisman and Palm Beach Opera for many of these sites!

Bravo! Hats Off to Innovative Technology!

Congratulations to the 2010 winners of the 21^st annual MUSE Awards! We all know that without a collection or traveling exhibits, a museum would not exist. Period. But how long can that museum, despite an amazing collection, exist without connecting to the public in new and exciting ways? It is impossible. Especially in this ever-changing digital age, museums have to get creative! (Slightly ironic, since they are housing creativity to begin with...)

Which is why, every year, the American Association of Museums’ Media & Technology Committee celebrates innovation and creativity of digital media in the museum sector with the prestigious MUSE Awards.

Over 200 entries from museums around the world were reviewed by an international jury of museum professionals and media experts, and the results were presented at the AAM annual conference in Los Angeles.

For full descriptions of all the winners, click the category! But in the meantime, check out some highlights and favorites.

Audio and Visual Tours

Imagining Lincoln and Juarez; Chicago History Museum and Ed Herrman

The Chicago History Museum has developed pre-programmed iPods and accompanying worksheets, to immerse students in the exhibition with sounds that created the mood and engage them with the collection.

Community

O Say Can You Sing? National Anthem Singing Contest; National Museum of American History, Smithsonian Institution and Night Kitchen

The National Museum of American History held a singing contest to engage the American people with the story of the flag and national anthem.  Over 800 eligible entries were submitted via YouTube, and thousands of people rated and commented on their favorites.  The winner was invited to perform at both the museum and the Baltimore Orioles game on June 14, 2009 (Flag Day)!

Games

t.a.g. Open Museum

The Association Game (t.a.g.) is a non-verbal educational game for grownups where an image is chosen at random from the Open Museum collection, participants respond with an image that is somehow associated with or reminiscent of the original image, everyone votes on what they think is the best successor, and then the winning image becomes a starting point for the next round. There are three rounds a week with an average of 15 images submitted for each round. **One of my personal favorites because anyone can sign up for free and play the game now!**

Interactive Kiosks

UMMA's DialogTable; University of Michigan Museum of Art and Kinecity & Night Kitchen Interactive

The UMMA DialogTable is a dynamic new interactive storytelling and social learning tool located in the Vertical Gallery of the University of Michigan Museum of Art's new Maxine and Stuart Frankel and the Frankel Family Wing. The DialogTable engages audiences with art and ideas, prompting new conversations and creative connections. Since the Table is located in the extended-hours zone of the Museum, visitors can engage with the collection even after the galleries are closed!

Interpretive Interactive Installations

Worldwide Animal Viewers; Museum Victoria and Megafun Pty Ltd

Melbourne Museum in Victoria, Australia recently opened a new biodiversity exhibition, “Wild: amazing animals in a changing world,” which has 770 mammal and bird mounts from all over the globe. Designed for a broad audience, the interactive interpretive device needed to be developed for all types of guests to use.  Museum Victoria worked with Megafun Pty Ltd to create the PANORAMIC NAVIGATORS, in this case referred to as "Worldwide Animal Viewers," a surprisingly easy and fun system which accesses additional information about every specimen in the exhibit.

Multimedia Installations

Beyond All Boundaries; National World War II Museum and The Hettema Group

Beyond All Boundaries, the signature 4-D cinematic experience at The National World War II Museum was designed to attract both new and existing audiences to the Museum, and to bring World War II to life in an entirely new way.  The words and stories of actual WWII participants are brought to life by many of today's leading actors, and viewers experience the war in first person through state-of-the-art special effects where they feel the vibrations of B-17 bombers and see snow falling inside the theater during the Battle of the Bulge.

Online Presence

We Choose the Moon; John F. Kennedy Presidential Library & Museum and Domani Studios & The Martin Agency

We Choose the Moon is an amazingly integrated website which recreates Apollo 11's lunar mission, minute by minute, with an interactive experience that let visitors experience the mission as it happened, using archival audio, video, photos and "real-time" transmissions on the site and via Twitter.

Podcasts

Audio on demand program; National Museum of Australia and Icelab Pty Ltd

The National Museum of Australia's Audio on Demand program is an evolving collection of recordings of lectures, forums and symposiums held at the Museum's building in Canberra.  There is a wide range of topics relating to social history, and especially the Indigenous peoples of Australia since the museum has such a strong collection.

Public Relations and Development

Raising Spirits; Asian Art Museum of San Francisco and The Arts Lounge

Raising Spirits is a comprehensive public relations package designed to promote a traveling, multimedia art history presentation showcasing the Asian Art Museum of San Francisco's permanent collection. The package takes the world-renowned collection "on the road" via a plasma screen into private dining rooms of our patrons, while host Kirsten Shilakes tells tightly woven stories about art, food and wine, taking guests on a multi-sensory aesthetic and culinary journey.

Teaching and Outreach

Teaching and Outreach Videos; Art Institute of Chicago and Angle Park, Inc.

Collectively directed towards educators, parents, and caregivers, the Art Institute of Chicago's teaching and outreach videos demonstrate meaningful and effective strategies to engage young audiences on their visit to the art museum. Dynamically accessible in the museum and online with both English and Spanish subtitles, this group of videos created by the Art Institute of Chicago and film company Angle Park, Inc., helps teacher-student and parent-child audiences make the most of their museum visit.

Video

Buck Ramsey's Grass: Anthem; Nevada Museum of Art and FLF Films Inc & UeBersee Inc.

The Nevada Museum of Art has created a moving piece which effectively transports the viewer into a land where the enduring tradition of cowboy poetry is a rich and vital form of cultural expression in the American West. This film was created and produced for the 2009 exhibition Between Grass & Sky: Rhythms of a Cowboy Poem, and is inspired by the Texas poet Buck Ramsey widely-celebrated poem Grass.

Honeysett & Din Student Award (new this year!)

Concept Design: Touch the Unreachable—Looking for Finnish identity; Virva Emilia Auvinen, Aalto University School of Art & Design-MediaLab Helsinki, Finland

"Touch the Unreachable" is a concept design on how to use interactive storytelling techniques, video, 3D animation and graphic visualization for art education purposes. The "Touch the Unreachable" concept is an application designed for a museum environment and aims to promote knowledge of Finnish cultural heritage.

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What are your favorites? How can these remarkable projects help you and your organization integrate more technology in innovative ways? We would love to hear what YOU are doing!

Giving Habits, Technology and the Millennial Misunderstanding

In a recent study focusing on the giving and technology habits of millennial donors from Achieve & Johnson Grossnickle Associates, researchers found that many people under 40 are willing to become donors but are not being approached in ways that lead to increased patronage and giving. The study found that Millennials prefer their primary contact with an organization to be Internet based, with e-mail being the preferred form of direct communication and Google searches, web pages and social media outlets ranking highest for researching organizations and building relationships. While this in itself is not shocking, the rest of the study revealed some much more interesting facts about younger donors.

• Millennial donors were over 91% likely to give a gift to an organization when asked face-to-face, as opposed to 51% likely when asked through e-platforms, and only 17% likely when asked through direct mail.
• When asked what type of information they wanted to see before they would give to an organization, over 53% of Millennial donors wanted financial documents and proof of stability, and 86% wanted documentation of current programs, services, and community impact.

These facts could easily represent the traditional donors of any arts organization in the United States; this similarity should be a red flag to non-profits about their misconceptions surrounding younger donors. Millennials are concerned with the health of the organization, Millennials do want to get involved, and Millennials require face-to-face personalized interactions to become donors. Studies like this help to show that Millennials are not that different from the traditional donors which arts organizations are already cultivating. The differences emerge in how Millennials prefer to gather information and communicate with organizations rather than in the information itself.

So how can arts organizations mix the technological communication preferences of Millennials with their need for face-to-face contact?

Some recommendations for communicating with Millennials:

• E-mail annual reports instead of direct mailing them or make them available as a downloadable pdf from the organization website
• Update projects and project outcomes on websites and blogs in real time
• Continuously post pictures, testimonials, press and videos to social media
• Create an interactive online environment that allows donors to feel involved with the organization even when they are not at the physical space
• Use events, parties, fundraisers, shows, and exhibitions to begin the personal face-to-face cultivation of the new donors

The objectives of these techniques mirror traditional forms of development, but the tactics have been updated for a fresher approach reflecting the technology based millennial lifestyle.

All of these online efforts support the face-to-face meetings and personalized mailings that are already in use by many organizations. Millennials can and will support organizations that take the time to reach out to them. The misconception that Millennials are not a target market willing to donate is simply leaving cash on the table and failing to connect arts organizations with their future funding base.

Four Free Analytic Tools for Facebook and Twitter

Fan Page Analytics This tool helps you learn more about your Facebook fans by seeing what other pages they like. This easy, fun, and free tool is a nice complement to Facebook’s simple analytics. Knowing what your fans like can help you build your case for potential sponsors. The site's map function shows you states or countries where the highest concentrations of your fans live. This information could help you to place more strategic Facebook ads – especially if you’re a touring artist or group. Try it for your organization, and let us know what you discover.

Twitalyzer

This robust set of metrics and reports creates a nice snapshot of your current Twitter usage. The Dashboard tool also gives you advice for improving metrics like impact. A recent write-up from Mashable directed an overwhelming amount of traffic to Twitalyzer’s servers yesterday – We’re looking forward to exploring more of the features when things calm down a bit.

TweetEffect

Find out what posts coincide with your account gaining or losing followers. TweetEffect lists your recent posts, displaying the posts in green or red as you gained or lost followers. Interesting information, but don’t forget that correlation isn’t necessarily causation…

Tweet Psych

Enter your twitter account name, and Tweet Psych creates a “psychological profile” of your account. The profile shows how often your tweets fall into general categories, theoretically giving you insight into your online persona. According to our profile, TechInTheArts tweets most about learning and work. What a serious bunch we are!

Which Vendor? Simplifying Online Grant Applications

Does anyone actually enjoy the grant writing process (aka the most frustrating, time consuming, and essential activity virtually every arts organization must go through at least once a year)? To those of you who enjoy all the paperwork, I salute you. For everyone else, I’m sure you will agree that the development of online grant systems have been a tremendous asset over the past several years.  Unfortunately, they do not always simplify the process. Passwords are forgotten, the grantee cannot preview the full application, every year the same information must be reentered, supplemental files are unable to attach, and heaven forbid there are not enough opportunities to save work.  Grantmakers, on the other hand, have to deal with potential duplicates in the database, an inability to format or customize applications, interim reports that are not integrated with the original application, and hundreds of applications from organizations and individuals who are not even eligible for their funding.

With all of these potential hassles and multiple vendors to choose from, how can grant makers possibly ensure they select the online grant application system that will work best for them?

Thanks to another informative report from Idealware, vendor selection does no longer have to be such a completely overwhelming process. 

“Streamlining Online Grant Applications: A Review of Vendors” is a collaborative effort between Idealware, Project Streamline and the Grants Managers Network to assist grant makers in comparing various systems against the same criteria.

Vendors reviewed in the report include:

• EasyGrant by Altum
• eGrant* by Bromelkamp
• WebGrants by Dulles Technology Partners
• Grant Lifecycle Manager by Foundant Technologies
• IGAM by MicroEdge
• Common Grant Application by Ocean Peak
• PhilanTrack by PhilanTech

It is important to note that the review’s main focus was not every specific functionality of each vendor, but rather those features which best reduced the administrative burden, such as:

• Getting Started: Ease for Applicant
• Getting Started: Reuse of Information
• Overall Ease of Use
• Good Form Design: Self Service
• Flexibility of Forms
• Support for Multiple Stages
• Information Sharing: Collaboration
• Information Sharing: Data Export/ Access
• Product Background

I would not recommend making a decision based on just the paragraph summaries of each system, which did not always compare the same criteria.  Instead, take the time to look through the complete report wherein each system is evaluated in the above categories through various “essential standards” and “gold standards.”   These include elements as simple as required fields and word counter to things as complex as branch logic and extranet capabilities. Additionally, further information is included in the full report, such as costs, technical setup, technical support, current number of clients, and product history.

Although the systems reviewed in this report are not the only tools available, this report is a great starting point and resource for all grantmakers looking to simplify their grant application process.

For more detailed information, download the full report from Idealware for free!

*eGrant began as a product of the Center for Arts Management and Technology, home of this blog

May the Fourth Be With You

As a special shout-out to fellow sci-fi fans in arts management, the staff at the Center for Arts Management and Technology bids you Happy Star Wars Day!  To celebrate this joyously geeky tradition, we used the always-fun, put-yourself-in-the-video tool JibJab to create a version of The Empire Strikes Back starring...us, of course.  Enjoy!

Featuring: David Dombrosky as Luke Skywalker Shryansh Mehta as Han Solo Melody Fleishauer as Princess Leia Josh Futrell as Lando Calrissian

Is this thing on?? Important news for performance spaces that use wireless microphones

The FCC officially decided in January to clear the "white space" that exists at the 700 MHZ frequency for particularly designated usage. While the FCC fielded arguments from big cellular and broadcasters in determining white space authorization, "unauthorized users" of microphones operating on a 700 MHZ frequency were depicted as "squatters" and intruders, since many have, technically operated in this space illegally for years. Unfortunately, this may have a serious impact on venues that use wireless microphones. Theaters, concert halls, stadiums, and others, will no longer be able to use technology that uses the 700 MHZ frequency. The FCC is giving organizations that use mics on the 700 MHZ frequency until June 12 to transition to another frequency.

This means that you need to know if this is something you need to know. This could be hugely expensive to organizations that have equipment that operates at this frequency. If nobody in your organization knows this, or knows where the equipment manuals are, you can check the FCC's website.

If you find that your equipment will have to be replaced, try contacting the manufacturer and/or the retailer where it was purchased. Some companies are being very good about offering discounts on new equipment or switching out the old free of charge, according to sources at a conversation at Arts Advocacy Day.

For a complete story and many additional, helpful links, see The Future of Music Coalition's blog.