Redefining Participation: Notes from the Newspaper Industry

The Audit Bureau of Circulation (ABC) reported its latest figures on the American newspaper industry last week, noting that in the six-month period ending on 9/30/2012, circulation figures across the industry largely held steady. Sunday circulation increased by 0.6%, while daily circulation fell slightly, 0.2%. For an industry that has experienced a drastic nosedive over the last several years (some would point to the last two decades), these figures, especially when combined with those of the preceding six months, should come as a breath of fresh air. Leading the charge—if we’re feeling optimistic—is the sharp, ongoing rise of digital circulation, which now comprises 15.3% of the total mix (up from 9.8% the year before). That print editions continue to decline comes as no surprise, but what is striking is the degree to which digital gains are boosting overall circulation figures, in some instances resulting in tremendous increases for individual publications. A prime example is The New York Times. With a total average daily circulation of over 1.6 million, The New York Times expanded its reach by 40% since 9/30/2011—all of it digital. The nation’s leading newspaper, The Wall Street Journal, which began counting paid online subscribers in its circulation figures in 2003, experienced similar, if more modest, growth (9.4%), as did the Los Angeles Times (11.9%). So too in Newark (48.1%), Tampa Bay (30.4%), Honolulu (26.3%), Cleveland (20.5%)…the list goes on.

So what happened? Did Americans begin to read online newspapers en masse over the last two years? Likely not. Rather, ABC made significant changes in its reporting mechanisms to enable newspapers to more fully capture its “cross-media” audience instead of only its print circulation. The changes, which went into effect in late 2010, include metrics to audit and report digital newspaper editions that are accessed by readers on websites, tablets, and smartphones.  It’s taken the industry time to figure out both how to deliver its products to audiences in desired digital formats and how to track these multiple modes of participation. But with 24 months of that data now collected, “year-over-year” comparisons can begin to be made that produce a decidedly more nuanced portrait of the industry.

Whether or not that picture is more or less bleak than before is open to debate, certainly. For the arts, it might be an encouraging note as the industry wrestles with how to measure and evaluate online modes of participation. The most recent NEA Survey of Public Participation in the Arts (2008) inquired broadly about the subject; one question assessed online access of any performing arts (theater, music, or dance) and another the same for visual arts. As the authors of Beyond Attendance: A Multi-Modal Understanding of Arts Participation (2011) advocate, additional research is needed to gain a more detailed understanding of online participation; measurement systems likewise have to adapt. If the newspaper industry’s experience is any guide, when they do, the arts will be far better positioned to assess, and ideally to serve, its audiences.

Image Credit: Steelworkers reading the newspaper, Aliquippa, Pennsylvania, July 1938; Library of Congress, Prints & Photographs Division, FSA/OWI Collection, LC-USF33-002822-M2

Confirmed by Nonprofit Quarterly: Generating online content is NOT optional

Just when you thought your nonprofit’s résumé was updated and accurate, it is time to add another job responsibility: publisher.

As recently reported by Joe Waters with Nonprofit Quarterly, “Nonprofit employees have always had to wear a lot of hats: fundraiser, marketer, grant writer, etc. Here’s one more you need to get used to wearing: publisher. Fortunately, this additional job has a real benefit, as it engages current and potential supporters with useful, interesting and credible information that directly drives donor support.”

The key to generating and publishing online content is to be timely, stay relevant, and to “inform, educate and inspire.” Unlike an advertisement, online content allows followers to interact with the information, contribute and hear/see/participate in the organization’s story.

While many of our followers have already identified and addressed the publishing aspect of their nonprofit work, Nonprofit Quarterly offers three reasons why generating and publishing online content is no longer an option for small nonprofit organizations.

1) “It’s part of being a top nonprofit brand”

Build community around your brand and cause by publishing engaging, inspiring, visually compelling and relevant content (and just to clarify, that is NOT your monthly newsletter).

2) “You need to stand out”

It’s a dog-eat-dog world out there. We are all on Facebook, we all have Twitter accounts for our organizations, many organizations maintain blogs—it’s time to step up your online content, videos, podcasts, links, downloadable and free content, etc. Simply having an online presence is no longer enough. Though we prefer to think we are not competing with other nonprofit organizations, the truth of the matter is, we are.

“With more and more nonprofits coming online each year, content is a key tool in separating your nonprofit from the pack. This is especially important as people search for your nonprofit on Google, Bing and Yahoo. Several factors are important in how search engines rank and deliver search results, but one thing is clear: if you don’t produce high quality content and links, online searchers won’t find you. Period.”

3) “You can’t just do good work anymore”

Nonprofit to nonprofit, many of us share similar, philanthropic visions for our organizations. Because of this, the general public has its pick of relevant, benevolent, and noble organizations to support and fund. So now that you can’t claim your work is MORE important or MORE charitable than the next nonprofit’s, how do you get that donor’s attention and dollar? Answer: tell your story in a compelling way, manipulating the resources the web provides. Facebook photo albums, Twitter contests, IncenTix by ShowClix, Pinterest, podcasts, infographics – these and the resources we feature here on Technology in the Arts can help you do just that.

Am I suggesting all nonprofits abandon the newsletter and print medium in this competitive, nonprofit landscape? Of course not. YouTube channels and 140-character-Twitter-contests are wasted on my parents. They look for the newsletter in the mail every month (but continue to impress me when they sign up to receive them by e-mail…way to go, Mom and Dad, makin' me proud).

Publishing online has become increasingly dynamic, visual, and allows for a voice in 3-D; a voice that speaks louder, in more colors, and more emotionally than the traditional newsletter printed and mailed for years and years. Storytelling has moved online with a worldwide audience waiting to feel emotionally compelled, connected, and stimulated by the content your organization generates and publishes.