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Podcast: CRM and Social Media Integration

Podcast: CRM and Social Media Integration

In the latest episode of the AMT-Lab Podcast series, Chief Technology Manager Ashley Anderson Kowach interviews AMT-Lab contributor Megan Ma about her research on how a nonprofit organization can integrate social media data with an existing CRM system to better understand their constituents interests which could lead to better engagement between the organization and the audience.

The Future of AI and Audience Engagement in the Arts

The Future of AI and Audience Engagement in the Arts

NY Live Arts hosted the Arts + AI Symposium, Saturday May 11, 2019. The Symposium was part of Live Arts, their annual humanities festival of arts and ideas. The 2019 Festival AI: Are You Brave Enough for The Brave New World? pondered a future with artificial intelligence, a technology that promises to revolutionize human existence. The festival headliner was a performance by discrete figures. Other activities included a hacking camp for teens and panel discussion on the Future of Work.

The Art + AI Symposium offered the sold-out crowd a speed dating style share-out from panel participants. As the manager in the group, I provided a perspective on AI focusing on how institutions will begin connecting the art to the audience using emerging technologies. The following article provides a summary of the frameworks and solutions I presented.

Summer Road Trip Series: Dali Museum, St. Petersburg, Florida

Summer Road Trip Series: Dali Museum, St. Petersburg, Florida

Introducing the Summer Road Trip Series! In addition to bringing you research and reviews from the art’s management and technology world, over the next few months the AMT-Lab team will be sharing stories of their interactions with art and technology from their travels over the summer. We hope our travels will inspire you to visit a new place on your summer vacation or spark a new idea to try out in your own institution!

How The Arts Are Harnessing the Power of Artificial Intelligence

How The Arts Are Harnessing the Power of Artificial Intelligence

Artificial intelligence continues to make its way into the main stream and into multiple industry sectors.  The arts are no exception. Over the past few years we have begun to see a wave of organizations use artificial intelligence as a method to both enhance the audience experience and generate new creative expression.

A Simple Guide to Data Analytics for Nonprofits, Part II

More than a trend or a buzzword, data analytics are here to stay. Newcomers to arts management may find themselves asking, what does data analytics mean for me, and how and why does my organization need to use it? If you are new to arts management, or the data world in general, this two part series is for you!

This article is Part II of a two part series. Part I is available here.

Trends in the Nonprofit Sector

Donors and other major funders typically seek quantitative evidence of mission-related impact in communities therefore nonprofit organizations are making data analytics a standard part practice in daily operations. However, the transition into data-driven decision making hos occurred quite slowly, with over two-thirds of nonprofits reporting that they are only in the beginning stages of implementing data analytics. Furthermore, the majority of nonprofits report that they are not using external data for mission-related analysis; it seems that there is a lack of knowledge or disconnect about how big data can be captured for future community impact. In general, larger nonprofits are more likely to implement data analytics in tandem with improved strategic planning for the mission and programming. Smaller nonprofit organizations, or even arts organizations that wish to place on emphasis on people rather than numbers, have access to many of the same data analytics tools as larger counterparts—so the present concern is why are some organizations not implementing these accessible strategies which can have an immediate impact?

Graph of reasons for not doing data analytic cited by nonprofits: Image credit: IBM,  Leap Before You Lag  (2017)

Graph of reasons for not doing data analytic cited by nonprofits: Image credit: IBM, Leap Before You Lag (2017)

            Numerous barriers, ranging from internal to external environmental factors, are frequently cited as contributing to an organizations the lack of data analytics use. Particularly for smaller or newly founded organizations, the lack of proper technological infrastructure prohibits even the most basic data analytics collection. Similarly, some organizations cite their limited financial resources. Others are concerned about potential resistance to using data as a primary tool for decision making from major funders and financial decision-makers, such as government supporters and board members. A the perceived lack of expertise within an organization’s staff may also present a barrier.

Some of these challenges may be overcome by training staff in data analytics practices, outsourcing for professional consulting, or creating a staff position specifically for data analysis. Depending on the size and financial status of a nonprofit, each of those options can be a viable solution. Staff can be trained on the more basic analytics tools, and many consulting firms offer services that are specifically tailored to the arts nonprofit sector.

Due to the lack of confidence and informative insight for the implementation of analytics, it is imperative that today’s arts managers initiate a new data-driven operations model in their organizations and make the case to stakeholders. The total digitization of information has created a business environment where institutions cannot maintain long-term success without understanding the importance of data.

Best Practices

In assessing what type of data to analyze and how to acquire it, arts organizations may benefit from partnering with other nonprofits or seeking assistance from external sources as they begin the journey of analytics-based functioning. As budget constraints are often a prevalent issue, nonprofits may consider a shared data services model and forming an insights ecosystem. This ecosystem is a combination of resources, internal practices, and external information that can help to optimize profitability and mission-focused agendas.

Visualization of an insight ecosystem: Image credit: IBM,  Leap Before You Lag  (2017)

Visualization of an insight ecosystem: Image credit: IBM, Leap Before You Lag (2017)

 As demonstrated above, collaboration is actually a key component in the process to becoming a data-driven organization.

A clear strategic plan from a lead staff member concerning the critical nature of data in the arts/nonprofit sector is central to success. There must be a steadfast commitment to using data for major decision-making and a willingness to educate staff and other stakeholders about its benefits. Further, new data practices should align with the financial stipulations set forth by major funders and board members; data analytics must be presented in a way that buttresses the development of mission-based programming for real impact. In terms of internal staff, arts managers need to ensure that “actionable metrics” are defined and the organization invests in the necessary technology to measure said metrics. Data analysis can only be beneficial if the goals are defined and accessible through proper platforms. Consequently, data analytics best practices also require organizational leaders to inform staff of new data-focused operations and empower individuals to improve on their skills in the process. Outsourcing may not be necessary if staff members can be trained on new data software and have the desire to build on their current skillsets. Most important in the data analytics journey is that the emphasis on metrics will build or alter programming in a manner that furthers an arts organization’s mission, vision, and values. The metrics that show evidence of success should be analyzed on an ongoing basis, and should those metrics that show problematic trends should be via immediate changes in budget, programming, staff productivity, or which ever means seems appropriate. Behind all of these best practices lies an individual commitment to seek change; thus, the data analytics truly rests on the “human element” for real-world benefits to be had.

Conclusion

Arts organizations can no longer avoid the use of technology and digitized operational tools in preparing for long-term sustainability. Truly, data analysis is the best method for understanding, evaluating, and changing organizational practices: “Without data, it is impossible to measure financial and operational health, identify problems and measure organizational impact.”The most valuable aspect of data analytics that arts managers should realize is the ability to make relevant organization-wide improvements in alignment with the impact they hope to bring about from their mission statement. While data analysis can effectively aid in the acquisition of donors and retention of key audience segments, nonprofits can use these tools to decide which programming elements are bringing about the community benefits they are seeking (and which are not). Given that an organization’s mission, vision, and values reflect its identity in the community, it would be wise of arts leaders to implement data analytics and become advocates for data-driven decision making.


[1] IBM, “Leap before you lag,” (2017): 1.

[2] Ibid.

[3] Idealware, “The State of Nonprofit Data,” 2.

[4] Ibid., 11.

[5] Ibid., 7.

[6] Ibid., 2.

[7] Ibid., 13.

[8] IBM, “Leap before you lag,” (2017): 14.

[9] Ibid.

[10] Ibid.

[11] Ibid.

[12] Ibid.

[13] Ibid.

[14] Cardinal Path, “The State of Digital Data,” 10.

[15] Idealware, “The State of Nonprofit Data,” 3.

Emergent Technologies and Disruptions in the Art World

Emergent Technologies and Disruptions in the Art World

In March of 2019 an international group of artists, technologists, fintech specialists, cultural industry professionals and collectors gathered in Manama, Bahrain for the UNFOLD Art and FinTech Summit. For arts managers curious about what lies on the edge of the art & tech world, and what may be available everywhere in the near future, the following provides a summary of highlights.

Beyond Livestreaming: Remote Theatre Attendance through Virtual Reality (VR)

Beyond Livestreaming: Remote Theatre Attendance through Virtual Reality (VR)

Virtual Reality technology is increasingly more sophisticated and powerful, and it’s predicted to fully hit the mainstream within the next year. In the performing arts VR has been adopted slowly, most commonly used for immersive experiences. However, there may be a lost opportunity: institutions can use VR simply to grow audiences.