Ticket Scalping Technology and the Effects on the Arts and Cultural Markets

July 2017

This white paper was originally developed for and presented at the 2017 Museums in the Web conference. The report gives an in depth look at how ticket bots operate, how they have impacted the arts, and recommendations for arts organizations moving forward. Since the time of the white paper submission in late 2016, the BOTS Act was approved at the end of President Obama’s term and became a law.

User Level: Intermediate


2015 Ticketing Software Satisfaction Survey

June 2015

AMT Lab's most recent ticketing survey reached over 1,000 readers, and shares the most up-to-date data and analysis on ticketing satisfaction, usage, and needs of organizations across the United States and Canada.  

User Level: Intermediate


2011 Ticketing Software Satisfaction Survey

January 2011

Information on the most popular ticketing systems for arts organizations, rankings of popular features and functions, and a 5-step guide to choosing a ticketing system, complete with questions to ask vendors.

User Level: Intermediate


2009 Ticketing Software Satisfaction Survey

March 2010

The variety of ticketing software solutions on the market today encompasses a tremendous range of capabilities, features, and price points. As a service to the arts and culture field, Technology in the Arts (forerunner of AMTLab) created this survey to learn about organizational needs and to gauge how well current ticketing tools are meeting those needs.

User Level: Intermediate