Has the spark gone out of your relationship with your audience?

Thursday, September 2, 2010 2:00pm-3:30pm Eastern The Quick and Dirty: Making a Video Presenters: Amelia Northrup and Corwin Christie Register today for $25

Video technology is a cost-effective way to promote your work and engage your current (and potential) audience through channels that are widely accessed and have a broad reach. Arts organizations can effectively harness this technology to improve their visibility, attract new audiences, and find exciting ways to tell their story. This webinar will help you identify ways in which a video might best be used by your organization and discuss the tools you will need to physically produce and promote your video. In this 90 minute webinar, you will learn:

Strategies for using online video - identifying the message as well as your goals for using video.
How to produce online video content in an affordable manner - assessing the available hardware and software to identify the best tools to meet your needs.
Case studies and best practices - examples of arts organizations currently using online video to promote their work.

Presenters AmeliaNorthrup As the Web & Social Media Assistant at the Center for Arts Management and Technology, Amelia Northrup writes for the Technology in the Arts blog and has been featured on numerous podcasts. She has worked on numerous social media and multimedia projects with Kansas City Repertory Theatre and Wolf Trap Opera Company. Amelia is currently researching a white paper about the legal issues involved in the use of video footage from performances.

L. Corwin Christie graduated from Oberlin College before moving to Denver and founding a theatrical production company. Her work in development and marketing inspired her to attend Carnegie Mellon University's Arts Management graduate program. She recently worked as the Social Media Assistant at the Center for Arts Management and Technology, and is the current Marketing Director of Future Tenant Artspace in Pittsburgh.

Photo by Sarah G.

The American Red Cross has issued a comprehensive Social Media Strategy Handbook, which Beth Kanter rightly lauds as excellent.

The ARC's slideshow notes that the Handbook "is not just for communicators and marketers it's for anyone who: spends online and is a Red Crosser." To make that transition, the Red Cross encourages its associates to play around with social media personally, and then make the leap to representing the ARC online. It's telling that the ARC social media page says, "The Red Cross belongs to the American people. You fund it, you donate your blood, you prepare for and respond to disasters, you take and instruct first aid classes. You make the Red Cross what it is today, and you hold the keys to its future."

So for the ARC, an organization that defines itself as being BY and FOR you, it makes sense that social media would be the same. Is this a practice that more non-profits should adopt? An 87-slide presentation (with additional links), the Handbook contains a complete outline of the who, how, what, and why of the ARC's social media presence. It strongly emphasizes serious contemplation and hard work developing a solid, organization-wide social media strategy. It then goes on to outline how the most popular tools can best be employed, and what interacting with (on? through?) them looks like. It also, very explicitly, gives "fundamental principles" and states in no uncertain terms that, "we’re a 501(c)(3) organization, so you must not join any political or religious advocacy groups."

I think that what the ARC's Handbook does so well is that it combines the practical advice that newbies might need as they venture forth into the world of social media while still including solid, program-specific information that more advanced users will need when creating sites that conform to the ARC standards. I think it very clearly addresses issues that I raised before about the fuzzy area between a personal and professional online presence, and the importance that a person managing social media to be invested in the NPO's mission. It leaves very little wiggle room on the basics, but encourages individuals to find ways to be creative within the ARC's expectations.

One thing that could be emphasized at greater length, however, is the time commitment that such a project can be, and what this might mean for someone who already has a full plate. (Slide 85: have someone dedicated to checking your photos once/day.)

As anyone who spends a portion of their workday dealing in social media knows, social media can be fun, engaging, and has an uncanny ability to sucks hours out of a day. It is both constantly, easily accessible (on your phone, iPod touch, laptop, home computer, work computer...) and, sometimes, frighteningly inescapable. It becomes easy for things to slip through the cracks (an email checked on the fly, a couple of days working on the road, a misplaced note-to-self to update a page and approve new fans), and, conversely, easy to get pulled into in such a way that suddenly half the workday has gone by and your non-social-media responsibilities have suffered. I found this out firsthand, when I took a self-imposed four-day Independence Day Holiday from my technological tether, and felt both refreshed and vaguely alarmed that there were discussions, tweets, articles, emails and so forth that I wasn't getting to. Just because I took a break didn't mean that there wasn't someone, somewhere, expecting a response.

Thus, I would recommend that any organization pursuing a guide like the ARC's consider what I feel to be the two most fundamental components to social media presence: WHY (see slides in the 30s) and WHO. Who is going to do this? And what are the time commitments and expectations are of those developing their presence? If you are going to build it, you need to maintain it, and you must have a clear idea of what that maintenance looks like. I find few things as frustrating as outdated NPO sites, or unmonitored NPO-associated accounts. It can be difficult to separate your personal social media activity from your professional, and a person's social media presence can become inextricably connected to their professional work, meaning that s/he can no longer just "pop on Facebook" for a minute to check in on friends without getting caught up in page maintenance. How many people are going to contribute to the online presence, and how much communication will they have with one another?

As the Handbook cautions, there is a lot that is out of your control, but what is within your control is something you must be willing to keep up with. Creating a clear, written-out guideline can be a great help for getting everyone on the same page and enabling constructive social media growth.