Mashable

A Guide to Mobile Marketing, Part One

This is the first in a multi-part series of articles exploring various tools and tactics for promoting and marketing on the mobile web.

From museums and opera companies using QR Codes to festivals using Foursquare to launch a musical scavenger hunt, it's becoming apparent that designing a mobile marketing campaign can be one of the more challenging, creative and rewarding ways to engage customers.

Consider some of these recent findings:

  • Mobile campaigns are capturing an increasing level of consumers' attention across key metrics:  mobile ad awareness reached 31% in 2010, up from 14% in 2009 and 16% in 2008.
US Smartphone Penetration  Graph

US Smartphone Penetration Graph

Smartphone Use On the Rise!

As smartphones increase in popularity, users are often utilizing this technology to discover local events and local businesses that may interest them. This has resulted in an increased demand for businesses wanting to implement effective mobile marketing campaigns. In this blog series, I want to examine what tools and strategies arts organizations can use to implement effective campaigns.

Location Based Tools

One of the most popular uses for smartphones is generating directions to and/or information about local businesses. Here are two tools that organizations can use to elevate their visibility to smartphone users.

1. Google Places:

With the recent launch of a Google Places App for both the iPhone and Android platforms as well as a scheduled Google Maps update for the Android smartphone, the importance of having an up-to-date listing in Google Places is extremely relevant for an effective mobile marketing campaign. Below is a screenshot of the Google Places app in action:

Google Places Iphone App

Google Places Iphone App

To ensure that your organization appears in a Google Places mobile search, you must first make sure that you register with Google Places online. Here's a quick overview of how to get started

  • Claim your business by verifying your listing
  • Add pictures and videos to make your Place Page more compelling
  • Review the Google Places Getting Started Guide for any other questions
  • Bonus Tip: If your organization receives a certain amount of positive reviews, Google will mail a window decal with a personalized QR Code. 200,000 businesses have already received these decals.
  • Bonus Tip #2: An easy way to boost your rankings in a Google Places Search is to make sure your business is properly listed in online directories like Yellow Pages and City Search. Google indexes these "citations" in order to determine what is most appropriate to a user's search query
Google Places QR Code

Google Places QR Code

  • Bonus Tip #3: According to a recent article on Mashable.com, Google Hotpot - recommendation engine and ratings/reviews system for places - has "officially gone worldwide."  Hotpot integrates with Google Places and also appears in Google search results.  Here's a brief overview of how Hotpot works:

2. Yelp Another popular app for smartphones is the local search platform, Yelp.  The company has reported that more than 41 million people visited Yelp within the past 30 days (as of December 2010). Yelp also reports that 27% of its searches come from its iPhone application. Businesses can setup free accounts to post pictures, special offers and send out messages to customers.

Yelp Apps

Yelp Apps

Just like Google Places, businesses owners must first register their organization on Yelp's website. Login to Yelp for Business Owners in order to create a listing for your business. One of the major challenges with maintaining a Yelp and Google Places profile is encouraging patrons to leave positive reviews. The easiest way to receive reviews, is simply to ask for them.

In upcoming posts, we will be examine: effective 'check-in' campaigns on services like FourSquare and Gowalla, how to set up QR codes, developing mobile applications, and how to run effective short code (SMS) campaigns.

Links roundup

This just in: Audience data from 2008There have been plenty of reactions to the Audience 2.0 report released last month by the NEA.  In his article on the Dance/USA blog, Mark Kirschner of TenduTV reminds us that since May 2007, the beginning of the survey period, Apple has released four generations of the iPhone and Facebook's user base has grown 20-fold.  Marc Van Bree digs into what we can learn from the report, even though the data can’t be easily compared to data from earlier iterations of the study.  And Jennifer Edwards and Sydney Skybetter read the report as a call for dance artists to start engaging audiences online.  What is your reaction?  Is this report useful?

Reality, only better ReadWriteWeb’s report on a new augmented reality textbook reminded me of this story from Art21 on the Louvre-DNP Museum Lab.  And also this AR version of BP’s logo.  What is your favorite example of augmented reality?

Newspapers are over In an interview with the Guardian, Clay Shirky, author of Cognitive Surplus: Creativity and Generosity in a Connected Age, predicts that the traditional print newspaper is doomed and that Rupert Murdoch’s experiment in charging for online content will fail.  On a related note, the internet is over as well.  How is your marketing team taking the news?

Wait, iPods used to come loaded with Pong? This and nine other fun facts about Apple, courtesy of Mashable.