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The 2011 Ticketing Software Satisfaction Survey Report is now available! In it you can find information on the most popular ticketing systems for organizations of your size, rankings of popular features and functions, and a 5-step guide to choosing a ticketing system, complete with questions to ask vendors.
Based on feedback from last year's survey, we added several questions to this year's survey:
- questions regarding new technological features, like mobile and social media integration
- questions differentiating web-based vs. desktop software (hosted on the client’s computer or server)
- question about ticket consortiums and outsourcing
Key Findings: There were several findings of interest that resulted from the study:
- Universally, organizations choose online sales (91% of respondents) and credit card processing (90% of respondents) as the most critical ticketing system functions.
- Approximately 1/3 of ticketing software users indicated that they had inherited their current ticketing system from a previous employee--they had no role in choosing the system they are using now.
- About 30% of organizations outsourced or shared in a consortium at least one aspect of their box office operations, either for online sales, phone orders, walk-up sales, or discounts.
- Organizations classified as "small" and "mid-sized" (budgets under $3 million) indicated the most important factors in their software choice were price and user-friendliness, while "large" and "very large" (budgets over $3 million) prioritized customization and specific functions and features.
If you are a ticket vendor, box office manager or staff member, house manager, business manager, executive director, board member, marketing staff, or anyone else who has contact with a box office ticketing software system, then this report is for you.
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