Interesting little piece on AppScout.com today featuring highlights from Kyle Monson's interview with Google's user experience designer, Jon Wiley. The bit I found most intriguing is that Wiley discussed user feelings related to unintuitive Web user interfaces (UIs). According to Monson, Wiley mentioned that a frustrating UI can make a user feel bad about him/herself. Often in the design phase, there isn't much thought that goes into the psychological effects of a Web page or navigation, and I think this is another layer that deserves consideration.
This is especially true for arts organizations that typically have an aging constituent base. Do you really want to make someone feel ashamed that they can't figure out your online ticketing system?
An example Google UI:
All of my options are right in front of me and fairly clear.
An example of a bad UI:
No, I do NOT not wish to NOT unsubscribe... what?